Customer Success Manager Insurance Software (mwd)

About

Our client is an innovative and dynamic IT company that has been successfully operating in the financial industry for many years. As a market leader in a special segment and part of an international corporate group, our client supports numerous business customers with a constantly growing team. The company is a pioneer in the field of digital cross-company process support.

Vesterling has been one of the leading personnel service providers in the technology sector for over 25 years. The focus of our activity lies in recruiting experts up to executive search at board level. Our consultants are experienced computer scientists and engineers who advise you on all career questions and support you in selecting your next position. We regularly receive awards, for example as "Best Personnel Consultants" and "Number 1 in Competence".

Responsibilities

• As a Customer Success Manager Insurance Software, you will strategically develop and sustainably expand existing customer relationships.
• You will analyze your customers' business processes and develop tailor-made solution designs based on the products.
• Through active knowledge transfer and continuous exchange, you will ensure that your customers optimally utilize the functionality and application possibilities of the software solutions.
• In regular, structured discussions, you will discuss current topics, requirements, and specifically identify optimization potential.
• You will also be responsible for recording, prioritizing, and coordinating customer requests in close coordination with internal specialist and development teams.
• Finally, you will ensure compliance with agreed service levels (SLAs) and coordinated budgets.

Requirements

• Experience in the support and development of customer relationships
• Industry knowledge in the insurance sector
• Good German language skills, both written and spoken

What We Offer

Our client is a leading software company and has been successful in the market for years. In addition to a strong brand and the opportunity to become part of a successful growth story, the company offers the following benefits:

• Very good development and career opportunities
• Individual further training opportunities with regular training events
• Flexible working hours, home office
• Sponsorship and mentoring program
• Free fruit, water, ice cream, and selected products
• Attractive remuneration, an employer-funded company pension plan
• Short decision-making processes due to flat hierarchies
• Option for a company car or company bike, also for private use