Customer Success Manager / Kundenberater (m/w/d)

About Le Creuset

At Le Creuset, every dish begins with a story – and every story begins with people. Since 1925, we have brought generations together at the table, transforming everyday meals into cherished memories. Our heritage is built on color, craftsmanship, and a deep passion for innovation – shaped by both our iconic products and the people who bring them to life. We don't just create cookware; we create moments that last a lifetime. If you are inspired by tradition, driven by creativity, and ready to shape the future of the kitchen, we look forward to welcoming you into our story.

Responsibilities

You are a communication talent and love direct contact with customers? Then become part of our team as a Customer Success Manager / Customer Advisor (m/f/d) in Consumer Service and actively shape our customers' journey!

• Competent and timely processing of end-customer inquiries via ticket system, live chat, telephone
• Product advice by phone and in writing
• Contact person for end-customer inquiries regarding order processing in our online shop
• Independent complaint processing and handling of warranty requests
• Processing of returns and refunds
• Shipping of spare parts
• Close coordination with our Customer Service / Marketing / Finance / Logistics / Retail and E-Commerce departments
• Participation in projects – also in an international context

Requirements

• University degree or commercial apprenticeship
• Experience in customer service and complaint management, e.g., as Customer Advisor / Client Success Manager / Customer Success Manager / Customer Support / Complaint Manager / Customer Care Representative / Support Specialist / Customer Service Agent / Service & Support Specialist (m/f/d)
• Professional, goal-oriented, and empathetic customer communication
• Above-average customer orientation and commitment
• Flexibility, high resilience, conscientiousness, accuracy, teamwork skills
• Independent working style, high initiative
• Excellent German language skills (written and spoken) and very good English language skills
• Technical affinity in using systems: Confident use of MS Office, ideally experience with MS Dynamics D365 and Zendesk
• Knowledge of AI process automation is an advantage

Why Join Us?

At Le Creuset, you will find your place at our table – as colorful as our cookware and as rich in history. Our table is firmly anchored in our values: Passion, Integrity, Excellence, Innovation, and Teamwork. Every talent adds a special touch to our collaboration. Every idea brings color into play. And every day offers the chance to create something lasting. With the passion you bring, you will become part of a timeless heritage – a heritage that connects people through food, stories, and meaningful shared moments.

• Good work-life balance with 30 days of vacation
• Flexible working hours (flexitime with digital time tracking)
• Employee discount on our first-class products
• Welcome package with selected Le Creuset products
• OpenUp – platform for mental health
• JobRad leasing for environmentally friendly mobility
• Generous travel cost subsidy (JobTicket)
• Kindergarten subsidy
• Corporate Benefits

Diversity and Inclusion Statement

All talents are welcome here – regardless of gender, age, disability, sexual orientation, religion or belief, marital status, origin, or nationality. We foster a work environment where everyone feels valued, respected, and encouraged to reach their full potential. Because diversity is the most important ingredient for sustainable success.