Customer Performance Manager (m/w/d)

About Empion

At Empion, we combine recruiting with corporate culture and match candidates with culturally compatible employers based on a short questionnaire.

If you are ready for your culturally compatible employer, apply to us now and let's talk briefly about your cultural preferences and what work environment would be culturally suitable for you.

About &Charge

Do you want to work close to revenue, strategically develop customer relationships, and understand Customer Success not as support, but as a real growth driver?

At &Charge, you turn customers into real partners. You conduct regular check-ins, identify potential, and ensure together with Sales and Enablement that customers not only benefit but are also sustainably successful.

What awaits you:

• Role with direct impact on revenue, customer loyalty, and growth
• Close collaboration with Sales, Enablement, and Customer Success
• Building long-term customer partnerships instead of classic support
• A lot of ownership in a performance-oriented customer role
• Work in a tech/SaaS-adjacent environment
• Location in Frankfurt am Main
• Focus on real business impact instead of pure support

Your focus:

• Customer Success
• Account Growth
• Performance Management
• Customer Development
• Retention & Expansion
• Strategic Check-ins
• Revenue-oriented collaboration with Sales

Your tasks:

• You build resilient relationships with customers and partners
• You conduct regular check-ins and performance reviews
• You identify potential for growth, increased usage, and long-term collaboration
• You develop customers together with Sales and Enablement
• You ensure that customers are not only onboarded but achieve real success with the solution
• You work closely with commercial goals and translate customer needs into concrete actions

Your profile:

• You have experience in Customer Success, Account Management, or a similar customer- and growth-oriented role
• You think about customer relationships strategically and not just operationally
• You recognize commercial potential and can address it professionally
• You communicate clearly, reliably, and at eye level
• You work in a structured, self-directed manner with high ownership
• You are eager to shape Customer Success as a real growth engine

Ready to take Customer Success to the next level?

Apply now – it only takes 2 minutes!