(Junior) Customer Success Manager (m/w/d) Pharma

About

With over 65 years of experience in measurement technology and around 3,900 employees worldwide within the Testo Group, Testo Saveris GmbH offers complete solutions for customers in the food and pharmaceutical industries in quality management. Precise measurement technology is combined here with intuitively operated software and tailor-made services. Our solutions help to save time and resources, as well as protect the environment and people's health. Become part of our team and help shape the future of Testo Saveris GmbH with us.

Your Tasks

As a (Junior) Customer Success Manager (m/f/d) Pharma, you are the central point of contact for customer success throughout all post-sales phases. You connect the business goals of customers with technological possibilities, ensure successful implementations, and build long-term partnerships.

In detail, you will perform the following tasks:

Customer Satisfaction & Relationship Management

• Solving complex customer problems and supporting the German sales team with upselling and product innovations
• Responsibility for satisfaction throughout the entire customer journey
• Building strategic relationships with project managers and end-users
• Monitoring customer-relevant KPIs and proactively addressing risks for customer retention

Project Management & Implementation

• Leading the entire implementation cycle (hardware, software, service, integrated solutions) – on time, within scope, and aligned with customer goals
• Monitoring rollout phases for controlled deployments and smooth transitions to full operation
• Maintaining project plans, CRM data, and regular stakeholder reports

Cross-Functional Collaboration & Knowledge Management

• Collaboration and coordination of sales, service, application specialists, and product management
• Identifying and implementing best practices, including ensuring knowledge transfer

Our Benefits

• Flexibility is key: With us, you can shape your working hours flexibly and, of course, also work remotely (Hybrid Work).
• Scope for development: We agree on common goals that you pursue independently.
• Challenging and dynamic: In our global company, an exciting and dynamic environment awaits you.
• Ideas and purpose: Contribute your expertise. Your input is welcome and valued. The result of your work are products that protect our environment and health.
• Modern technologies and digital communication: State-of-the-art technology and digital media are a matter of course for us and enable efficient communication among ourselves.
• Team: Friendly, always helpful people you can look forward to every morning – more than just colleagues.

Your Profile

• Completed studies in Business Administration, Engineering, IT, or Life Sciences; a project management certification (PMP, IPMA) is a plus
• (Initial) experience in Customer Success, Technical Account Management, or Project Management in a hardware or software solutions environment
• Experience in the pharmaceutical industry or regulated sectors is an advantage
• Proficient in using project management tools (Jira, MS Project) and CRM platforms; SAP knowledge is an advantage
• Strong customer orientation with a genuine passion for measurable customer results and long-term relationships
• Excellent communication skills and an analytical, data-driven mindset
• Ability to coordinate cross-functional stakeholders
• Very good German and good English skills, both written and spoken
• Willingness to travel

I look forward to your application!

Ms. Michelle Miczig Phone: +49 7651 93932-2911

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