Customer Success Manager - Public Sector Engagement

About

Join us as a Customer Success Manager, where you will be crucial in advocating for our customers and ensuring they have outstanding experiences with Oracle's resources. Your primary objective will be to manage post-sales, non-technical customer issues while proactively promoting customer health, success, and satisfaction.

In this dynamic role, you will act as the main point of contact for a specific group of customer accounts, facilitating valuable one-on-one meetings with key stakeholders from strategic accounts. Your responsibilities will include managing internal projects such as developing training materials, delivering engaging presentations across various business lines, identifying productivity enhancement opportunities, and supporting sales initiatives through qualified reference referrals. Additionally, you will oversee the contract renewal process, ensuring customers' continued happiness with Oracle.

Your individual contributions and teamwork will be essential as you mentor others while handling complex, non‑routine tasks, utilizing your advanced technical and business expertise.

Key Responsibilities

• Establish and maintain long‑lasting partnerships with customers to maximize their value from Oracle SaaS application investments, leading to ongoing success.
• Deliver exceptional customer satisfaction by providing guidance on application best practices, facilitating product adoption, and serving as a communication link between customers and Oracle's internal teams.
• Identify and encourage growth opportunities for product usage while defining key business objectives and performance metrics that align with the customer's application strategy.
• Maintain open lines of communication with customers, ensuring their overarching goals are consistently met.
• Provide an outstanding customer experience at every stage of the delivery lifecycle: governance, onboarding, provisioning, problem resolution, and contract renewal.
• Exceed customer expectations by understanding their challenges, building trust, and providing exemplary service.
• Foster cross‑functional relationships within Oracle to enhance strategic communication and collaboration efforts.

Disclaimer

Certain customer‑facing roles may require compliance with applicable health regulations.

Salary Range

• US: Hiring range from $27.07 to $54.13 per hour; approximately $56,300 to $112,600 annually, with potential for equity options.

Benefits

Oracle offers a comprehensive benefits package which includes:

• Health insurance (medical, dental, vision), including expert medical opinions.
• Disability insurance (short‑term and long‑term).
• Life insurance and AD&D coverage.
• Supplemental life insurance options for employees and their dependents.
• Flexible Spending Accounts for healthcare and dependent care.
• Pre‑tax commuter and parking benefits.
• 401(k) Savings Plan with company matching.
• Generous paid time off policies, including flexible vacation and paid holidays.
• Paid sick leave with a carryover policy.
• Paid parental leave and adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning services and group legal support.
• Voluntary benefits such as auto and pet insurance.

Application Process

We will accept applications for at least three calendar days from the posting date or until the position is filled.

Career Level

• IC3

About Us

Oracle integrates data, infrastructure, applications, and expertise to drive innovations that matter, from industry breakthroughs to transformative healthcare solutions. With AI at the core of our products and services, we empower our customers to create a better future. Join us in discovering your potential at a company that leads in AI and cloud solutions affecting billions worldwide.

In our quest for true innovation, we promote a diverse workforce and competitive benefits that support our employees' health, welfare, and growth opportunities. We are committed to accessibility and encourage all to apply. If you require assistance or accommodations for a disability, please reach out to us.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by law.