Customer Success Manager (Remote)

About our Team

We help to shape the overall customer experience and product use direction. Our Customer Success Managers become trusted advisors to our customers and product experts on Interfolio’s technology.

About the Role

As part of the Interfolio Service team, our Customer Success Managers support and strengthen our customer relationships. They deliver an accelerated and elevated software experience. By driving the process of mapping customer requirements to Interfolio’s Products, they focus on delivering increased value to our customers.

Responsibilities

• Developing successful customer relationships and drive revenue growth on assigned accounts
• Providing post implementation support, maximizing product utilization and customer satisfaction
• Monitoring and analyzing customer's use of product and overall satisfaction to drive adoption
• Advocating for customers to drive post implementation satisfaction and successful use of product
• Developing a deep understanding of Interfolio's suite of products
• Partnering with cross-functional teams to drive contract renewals, expansion opportunities and upsells
• Establishing and maintain close relationships with customers at tactical and strategic relationship levels
• Supporting the deployment process post implementation for new clients to ensure successful adoption

Requirements

• Be experienced with customer success, account management, consulting or project management experience
• Possess client facing experience supporting software use and adoption
• Be experienced managing multiple projects simultaneously with strict attention to detail
• Possess excellent analytical skills
• Possess the ability to distil data into insights that can drive action and influence stakeholder decision making
• Be the voice of the customer while working cross functionally with internal teams (Marketing, Product, Sales, Finance)
• Be able to interact with enterprise customer teams at various levels of technical and non-technical depth
• Possess experience providing insights, building relationships, and driving value to C-Level clients in B2B environment

Work in a way that works for you

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Comprehensive, multi-carrier health plan benefits
• Disability insurance
• Dependent Care and Commuter Spending Accounts
• Life and Accident Insurance
• Retirement Benefits (Salary Investment Plan/Employer Stock Purchase Plan)
• Modern Family Benefits, including adoption and surrogacy

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Purposeful Work

When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.

Growing Every Day

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.

Colleagues Who Care

You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.

Together, we create possibilities.

Join us