Customer Success Manager H/F

About OOVOOM Fleet

OOVOOM Fleet is an innovative company specializing in fleet management and digital solutions for professionals. With strong growth, the company is developing an internally improving tool to offer a fluid, modern, and efficient customer experience.

Your Role

Do you want to join a dynamic company and play a central role in customer support?

As a Customer Success Manager, you are the direct link between the sales, operational teams, and clients. You don't just follow cases: you support clients in their success and directly contribute to their satisfaction and loyalty.

Your Missions

• Conduct welcome calls in collaboration with the sales department to ensure qualitative onboarding of new clients.
• Manage client onboarding and coordinate the various implementation steps.
• Train clients on using the tool and support their skill development.
• Ensure client data integration and follow-up with the operational department.
• Support clients daily and proactively address their needs.
• Implement recurring client follow-up to ensure satisfaction and proper service utilization.
• Create follow-up reports and analyze client activity indicators.
• Plan tasks and coordinate actions with operational teams.
• Participate in the continuous improvement of processes and user experience.

What We're Looking For

We are looking for an organized, client-oriented professional who is comfortable in dynamic and digital environments.

Your Expertise:

• Experience in customer success, client relations, project management, or operational support is appreciated.
• Ability to manage multiple projects and stakeholders simultaneously.
• Proficiency with digital tools and SaaS software.
• Good command of office tools and reporting.
• Ability to structure and coordinate processes.

Your Attitude:

• Excellent interpersonal skills and customer service orientation.
• Organization and rigor.
• Responsiveness and autonomy.
• Team spirit and communication skills.
• Proactivity and adaptability.