Customer Success Manager Strategic Accounts (m/w/d) 25033

About

We are looking for you for our Sales, Marketing & Customer Service department as a Customer Success Manager Strategic Accounts (m/f/d) in full-time at one of our locations in Langenfeld, Groß-Gerau, Glinde, Großbeeren, or Ludwigsburg.

At nox, we are leaders in the delivery of time-critical spare parts and constantly improve our logistics through innovative solutions. Our focus is on overnight deliveries to increase competitiveness and reduce storage costs. With 60 years of experience, we offer individual onboarding, short decision-making processes, and an open "Duz-Kultur" (informal address). Shape the future with us!

Responsibilities

• First point of contact for a portfolio of major clients
• Building strong, trusting relationships with clients and developing strategies for the profitable growth of existing clients, as well as in-depth customer, business, and market analysis for the client portfolio to be managed
• Identifying growth opportunities within the client account, e.g., through upselling or cross-selling of services that align with the client's goals
• Negotiating and securing client agreements in consultation with the relevant departments
• Regularly monitoring and reporting on client performance, providing insights and recommendations to senior management for continuous improvement
• Documentation in the CRM system

Requirements

• Completed university degree or commercial apprenticeship with relevant further training or equivalent experience
• Experience in sales, particularly key account management, with a focus on existing customer support
• Knowledge of market analysis, trends, and emerging markets
• Solid experience with CRM systems, preferably Salesforce
• Excellent communication and negotiation skills, as well as the ability to build relationships
• Excellent presentation skills and ability to create concepts
• Strong negotiation skills and assertiveness
• Analytical thinking and quick comprehension
• Very good user knowledge of MS Office applications
• Very good English skills, possibly other foreign languages
• Willingness to travel

What We Offer

• 30 vacation days (for a 5-day week) and flexible working hours: Enjoy ample time to relax and stay flexible
• Performance-based bonus system: Your contribution counts and is rewarded
• Capital-forming benefits: We support you in building wealth
• Employee parking spaces depending on location: To make your daily life easier
• Jobrad (Company bike): Cycling to work in the summer? No problem!
• Employee benefit portals: Discounts e.g. for travel or electronics
• Voiio platform: A family-friendly digital space for consulting services and benefits
• Your workplace: We also offer the possibility of mobile working and provide you with a laptop and mobile phone for this purpose

Application

All individuals are welcome here; we look forward to receiving your application with the reference number 25033 to bewerbungen@nox-nachtexpress.de (max. 3MB and 2 file attachments). Please state your salary expectations and possible start date.

Your contact person in the HR department is Laura.