Customer Success Manager (Tenable)

Job title: Customer Success Manager (Tenable)Work Set Up: Hybrid (2 days WFH; 3 days Onsite)Working Schedule (Shift and Days Off): Mondays - Fridays (Weekends off)Location: PhilPlans Corporate Center, Kalayaan Avenue, Triangle Drive, Fort BonifacioBasic Salary: PHP 45k Allowances: PHP 5k (3K allowance + 2k Performance Bonus Incentive)Perks: Sign-on Bonus of 60k - 100K; HMO; Life InsuranceTarget start date: 30-Mar-26**Account Management experience is mandatory**REQUIRED QUALIFICATIONS:• Bachelor's Degree related to Business Administration, Marketing, IT, Computer Science, Electronics Communication Engineer• B2B experience ; Account Management experience• 1 - 2 years of Account Management experience• Open for candidates previously applied or previously connected to Sutherland but case-to-case basis. Candidate must at least have 2 years from the time they last worked in Sutherland); RingCentral, Avaya, Cisco - not qualifiedJob Responsibilities/Scope of Work:B2B - Account Management• Encourage clients to utilize new features that will help them drive their business forward• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments• Develop customer relationships, by building trust and ensuring the customer’s needs are met• Align customers with the enablement resources to drive adoption