Customer Success Manager​/Accounts

Position: Customer Success Manager (Inside/Small Accounts)

Overview

• Employer Industry: K–12 Education

Responsibilities

• Own the entire customer journey from launch through post‑sale, ensuring account success and retention
• Develop and execute strategic success plans aligned with customer goals to facilitate account expansion
• Manage project plans for implementations and ensure launch readiness with district/school personnel
• Analyze account data to identify usage trends and provide actionable insights to customers
• Collaborate with internal teams to resolve customer issues and support product training efforts

Qualifications

• Bachelor’s Degree or related work experience
• Minimum of 2 years of experience in Account Management or Customer Success
• Strong verbal, written, and presentation skills with the ability to create district reports
• Proven track record in managing multiple projects in a fast‑paced environment
• Exceptional communication skills, capable of engaging stakeholders at all executive levels

Preferred Qualifications

• Experience in education, school/district leadership, or educational publishing/technology
• Background in Elementary Literacy and/or STEM with experience using educational products
• Proficiency in Salesforce, Gainsight, and Google Suite

Tags

#K12
Education #Customer Success #Account Management #Professional Development #Educational Technology

Disclaimer

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