Customer Success Manager:in für die Schweiz (m/w/d)

About Peter Park

Peter Park hilft seinen Kund:innen dabei, die Gestaltung von Parkräumen einfach und digital abzubilden. Wir ersetzen Schranken, Papiertickets und Parkscheiben durch barrierefreies Parken mit mobilen Bezahlmöglichkeiten. Peter Park revolutioniert die täglichen Parkerfahrungen mit neuen digitalen Technologien und erleichtert dadurch den Alltag von jedem Autofahrer. Darüber hinaus optimieren wir die Nutzung von innerstädtischen Strukturen und räumen auf mit Autos am Straßenrand – für einen lebenswerten und nachhaltigen Lebensraum. Im engen Austausch mit unserem B2B Kundenstamm und Unternehmenspartnern stellen wir uns der Herausforderung, unsere SaaS Lösung ständig zu verbessern und zu erweitern.

Your Role

Du möchtest Deine Karriere in einem schnell wachsenden Start Up in der DACH-Region starten? Wir suchen nach Talenten, die unser Customer Relationship Management-Team unterstützen. Als Customer Success Manager:in für die Schweiz (m/w/d) stellst Du eine gute Customer Journey sicher und pflegst die Beziehung zu unseren Schweizer B2B-Kund:innen. Bei Fragen und Herausforderungen unserer Stakeholder fungierst Du als Anlaufstelle und stehst mit Deinem Fachwissen jederzeit zur Verfügung, um gemeinsam die bestmögliche Lösung zu finden.

What is your task?

• Customer Support: Proactive support of our B2B customers, including continuous evaluation of the tools used and derivation of optimization approaches.
• Swiss Focus: Specialization in the Swiss customer base with responsibility for technical and organizational decisions.
• Onboarding: Structured onboarding for our new customers to ensure optimal product use.
• Customer Consulting: Consulting B2B customers from various industries on technical and organizational issues in close cooperation with Tech, Customer Service, Project Management, Business Development, Engineering, and Product.
• Project Communication: Support in coordination and communication within ongoing projects.
• Feedback & Product Development: Systematic collection and forwarding of customer feedback to the Product team for continuous product development.
• On-site Support: Supporting customers not only remotely but also on-site to ensure optimal advice and support.

Your Skills:

• Qualification: Completed commercial or technical vocational training (EFZ) or a comparable qualification.
• Work Experience: At least 2 years of experience in Customer Success Management and/or Project Management.
• Communication & Analysis: Strong communication skills and analytical thinking ability for structured recording and presentation of complex issues.
• Teamwork: High team orientation and active participation in the further development of internal processes together with colleagues.
• Problem Solving: Strong problem-solving skills; even complex challenges are approached pragmatically and solution-oriented.
• Tool Competence: Confident use of MS Office; ideally experience with CRM systems.
• Data Affinity: Sound experience in handling large amounts of data is an advantage.
• Swiss Expertise: Swiss national or familiar with the Swiss mentality to communicate authentically with customers.
• Swiss German & French: Fluent in one language (C2), very good knowledge in the other (min. C1).

Work Setup:

• 40 hours per week (trust-based)
• Working hours: Monday to Friday, no shift work
• Permanent employment contract
• Work location: 100% remote - residence in Switzerland
• Team: 17 colleagues

What benefits does Peter Park offer me?

This is what your workday looks like with us:

• Team Spirit and Impact Culture: Your voice counts with us! We live flat hierarchies and a culture of "you" from day one. This means: short decision-making paths, direct exchange with all levels, and a team that actively supports you. Your ideas are not only welcome here, but they are also heard.

• Freedom for Your Ideas: You take responsibility and can actively contribute your ideas. We promote your development – with real trust in your abilities.

We also offer you:

• 28 vacation days – which you can schedule freely
• Modern Apple Equipment – so you can get started right away
• Flexibility that suits you
• Exclusive discounts – with Corporate Benefits
• Further training opportunities
• Innovation meets stability – start-up mentality in a financially secure environment

Ready for the next step?

Then become part of our team – and shape the future with us! Send us your application with all relevant documents to E-Mail auf t.gohiring.com ansehen. We look forward to hearing from you!