Customer Success Marketing Manager

About PagerDuty

At PagerDuty, a leader in Digital Operations Management, we empower organizations worldwide to enhance their digital experiences, identifying challenges and opportunities in real-time. With a robust client base of over 13,000, including 60 Fortune 100 companies like GE, Cisco, and Netflix, we are at the forefront of Digital Transformation, Cloud Migration, and DevOps Modernization. Our rapid expansion leverages AI/ML and Automation to support teams spanning Development, IT, Customer Service, and Security.

Role Overview

Customer Success Marketing Manager – You will drive engaging marketing initiatives that showcase customer success stories aligned with our strategic objectives. Your collaborative efforts with customer champions will reveal new value from our solutions, while your cross‑functional engagement with teams including product marketing, PR/AR/IR, sales, and customer success will create powerful narratives highlighting our customers' achievements. Additionally, you will play an instrumental role in coordinating our annual conference, PagerDuty Summit, which brings together leaders, influencers, and developers in digital operations to share insights and experiences.

Key Responsibilities

• Lead customer reference initiatives, including case studies, video testimonials, presentations, and integrated campaigns.
• Act as a trusted storytelling ally, effectively communicating with various teams internally and externally.
• Exhibit exceptional organizational abilities to efficiently manage multiple customer marketing projects and campaigns.
• Build and strengthen relationships with customers through excellent interpersonal skills.
• Develop and deliver tailored messaging for diverse audiences across multiple platforms.
• Influence and manage programs that encourage internal sales teams to utilize our reference tool (ReferenceEdge).
• Leverage Salesforce and ReferenceEdge to oversee customer nominations, monitor progress, and report achievements.

Minimum Qualifications

• A bachelor's degree in Communications, Marketing, or a related field.
• 5+ years in B2B Customer Marketing or Advocacy.
• 2+ years of experience crafting compelling customer stories.
• Outstanding writing, communication, and presentation skills.
• Experienced in collaborating across cross‑functional teams.
• Proven ability to work closely with sales teams.

Compensation

The base salary range for this position is $114,000 to $172,700 USD, with additional potential for bonuses, commissions, equity, and benefits.

What We Offer

• Competitive salary and comprehensive benefits.
• Flexible working arrangements.
• Equity options in the company.
• Generous paid vacation and wellness days.
• Paid parental and volunteer leave.
• Mental wellness programs and hack weeks.

Commitment to Diversity & Inclusion

PagerDuty celebrates diversity and is dedicated to equal opportunity in employment. We are committed to supporting individuals with disabilities in the application process; please contact us if you require accommodations.

We believe in the potential of every candidate. We encourage you to apply even if you don’t meet every requirement. Join us in shaping the future of digital operations and thriving in a collaborative culture.