Kundenbetreuer:in im Vertrieb

ABOUT US

Getsafe helps people make smart life decisions with personalized digital insurance. We are redesigning insurance from the ground up: with our own technology platform and a single app that combines property, life, and health insurance into a seamless experience. Features like family accounts, AI-powered advice, instant claims processing, and our "Safepoints" prevention program make insurance simple, transparent, and modern. Since our launch in 2018, we have grown from our headquarters in Heidelberg and our office in Berlin to over 500,000 customers in Germany, Austria, and France. With €120 million in funding from leading investors such as Earlybird, CommerzVentures, and Swiss Re, we are now among the fastest-growing Insurtechs in Europe. Learn more about Getsafe on our website, Instagram, or LinkedIn.

YOUR MISSION

As a Customer Service Representative in Sales at Getsafe, you are the first point of contact for our customers by phone and convince them with your friendly and engaging demeanor on the phone:

• You play a crucial role at our customer interface and excite our customers about our concept and service.
• You guide our customers through our digital process by phone, clarify open questions, and identify gaps in their current coverage.
• You schedule appointments for our customer advisors so that our customers are optimally insured in their individual life phases.
• You contribute your own ideas for the strategic further development of the team and shape the future of digital and needs-based advice together with us.

ABOUT YOU

• You have completed vocational training.
• You are strong in communication and look forward to every conversation in which you can help our customers secure themselves in the best possible way.
• You enjoy innovative digital sales structures and want to rethink insurance sales with us.
• You ideally have initial experience in customer contact, but it's not a must-have – your mindset counts with us.
• Previous experience in the insurance industry is also not necessary.
• You speak fluent German and English.

GETSAFE PRINCIPLES

• Customer Empathy 🤝 We simplify insurance - this vision is present in every step of our work. We are transparent with our customers and rely on empathy and trust.
• Absolute Ownership 🔛 We promote excellent results, take full responsibility for our work, and ensure that everyone in the team can provide the best possible support.
• Day One Mindset 🌱 We work quickly and efficiently and learn from our experiences. We optimize processes, work proactively, and thus remain scalable and effective.
• Driver Team 🏎️ We communicate without misunderstandings and tackle work with a positive attitude. We value equality, respect each other, and always keep our mission in mind.

YOUR BENEFITS

• Receive up to €40,000 annual salary (depending on seniority and including a performance-based bonus for above-average performance).
• Work flexibly hybrid, remote, or onsite in our modern office in Heidelberg or Berlin.
• 30 vacation days – 28 regular vacation days plus an additional day on your birthday and half a day each on Christmas Eve and New Year's Eve.
• Workation? Take the opportunity to work within the EU for up to 90 days.
• Invest in your future success through our popular employee participation program (VSOP), which secures all employees shares in Getsafe – and directly makes you a true partner in our shared growth and innovation.
• Use your monthly Getsafe budget of €50 flexibly for your Germany ticket, lunch in the office, or your remote setup.
• Grow with us: You will receive your own Getsafe budget of €1,000 for your personal and professional development.
• Experience our own products with your Getsafe insurance voucher to protect what matters most to you.
• Celebrate with us at regular team events such as after-work drinks, summer parties, Christmas parties, hackathons, strategy weeks, and more.

Getsafe is committed to equal opportunities and promotes diversity. We protect employees and applicants from discrimination based on ethnic or national origin, religion, color, gender, sexual orientation, marital status, and mental or physical abilities.