Customer Success Partner Senior Advisor

Requisition ID: 450987 Work Area: Sales Expected Travel: 0 - 20% Career Status: Professional Employment Type: Regular Full Time Career Level: T3-3 Additional Locations:

Original Posting Date: 04/06/26

Job Title: Customer Success Partner Senior Advisor

Location: Newtown Square, PA

Work Model: Hybrid work model.

Purpose and Objective:

SAP America, Inc. seeks a Customer Success Partner Senior Advisor at our Newtown Square, PA location responsible for management, orchestration of resources, and execution of activities for a designated set of customer accounts.

Expectations and Tasks:

Develop and implement account strategies and consumption plans that drive customer outcomes. Engage with CSM teams at SAP PartnerEdge Sell Partners to support indirect business, driving customer lifetime value and building a sustainable Customer Success practice. Foster cloud subscription adoption, consumption, renewals, and expansion of SAP’s footprint, ensuring seamless collaboration and partner selfsufficiency. Collaborate with partners and stakeholders to manage indirect cloud installed base. Enable and support partners in delivering customer success outcomes through engagement and education. Monitor customer usage and adoption, providing guidance on maintaining customer relationships post go-live. Ensure forecast cadences and manage renewal risk, driving cloud commercialization and renewal targets. Foster a seamless customer success collaboration model, increasing partner self-sufficiency and ecosystem capabilities.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must include four (4) years involving each of the following:

Travel: Position requires up to 20% domestic travel to various and unanticipated customer sites for annual customer success plans and quarterly business reviews.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

​ We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: The annual base salary range for this position is $125,923 - $196,350. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $154,000 - $261,800. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Additional Locations:

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