Customer Success Representative

About Kibu

Kibu is on a mission to redefine education and technology for individuals with Intellectual and Developmental Disabilities (I/DD). Our content platform enables individuals with I/DD to get active and become more independent through inclusive classes. Our admin tooling platform aims to bring disability providers into the 21st century. By streamlining workflows for providers we allow disability service providers to provide the highest quality of care to their individuals. Kibu has already raised over $5M in seed funding and has over 300 organization clients in 44 states.

What You’ll Do

• Lead customer onboarding and implementations from kickoff to launch
• Configure Kibu’s platform to meet each customer’s specific needs
• Set up tools, workflows, and integrations, including working directly with databases when needed
• Serve as the primary point of contact for customers during implementation and early adoption
• Translate customer needs into clear requirements and feedback for the product and engineering teams
• Troubleshoot technical issues and coordinate internally to resolve them quickly
• Conduct trainings and walkthroughs to ensure customers feel confident using Kibu
• Build strong, long‑term relationships with customers to drive adoption and success

Key Qualifications

• Bachelor’s Degree or equivalent practical experience
• 1+ years of experience in customer success, sales, support engineer, sales engineer, or a similar role
• Strong technical background with comfort setting up SaaS tools and platforms
• Experience working with databases (e.g., running queries, understanding schemas, or connecting tools to a database)
• Ability to troubleshoot technical issues and guide customers through setup and configuration
• Strong communication skills with the ability to explain technical concepts to non‑technical users
• Comfortable leading customer calls, trainings, and implementation timelines
• Highly organized with the ability to manage multiple customer implementations at once
• Excited to work in a small team, own customer outcomes, and help Kibu grow

Preferred Qualifications

• Experience implementing or supporting B2B SaaS platforms
• Familiarity with SQL, APIs, or integrations between systems
• Experience working with healthcare, education, or compliance‑driven software
• Background working with startups or fast‑moving teams
• Experience partnering closely with product and engineering teams

Equal Opportunity Statement

Kibu is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.