Customer Success & Sales Manager (m/f/d) 80-100%

Tasks

• Serve as the main contact for all customer inquiries, B2B and B2C.
• Manage professional email correspondence and call services efficiently.
• Oversee the administration and coordination of group events and packages.

Skills

• Commercial education or business degree, ideally with customer success training.
• Strong organizational skills and resilience in multitasking inquiries.
• Proficient in CRM systems, booking tools, and MS Office.

Your area of responsibility

• Central contact point for all customer inquiries (B2B and B2C) – written, telephone and digital
• Professional email correspondence as well as telephone service via the switchboard, including callback management
• Active sales of experience packages, arrangements and event services including creation and follow-up of offers
• Recording, qualifying and following up incoming leads as well as maintaining long-term relationships with corporate and arrangement partners
• Comprehensive administration of experience packages: booking, confirmation, invoicing and follow-up
• Coordination of group events and corporate events from the initial inquiry through the offer preparation to the follow-up
• Ongoing maintenance and quality assurance of customer, lead and partner data in the CRM system including documentation of all interactions
• Support of the marketing management in sales and communication projects as well as assistance with newsletters, website and social media

What you bring

• Commercial basic education or business studies, ideally with further training in the field of Customer Success, Sales, Marketing or Event Management
• Experience in customer service, sales, inquiry management or event coordination (B2B and/or B2C advantageous)
• Enjoyment of active sales and support of groups and corporate customers
• Confident handling of CRM systems, booking tools as well as MS Office
• Strong customer and service orientation, friendly and professional appearance on the phone and in written correspondence
• Organizational strength, resilience and the ability to handle several inquiries and projects in parallel
• Affinity and interest in the casino experience world as well as customer service
• Fluent German and good English skills, additional languages (especially French) are an advantage
• Impeccable reputation (criminal and debt register extracts will be requested before contract conclusion)

What we offer

• Varied activity in an extraordinary environment
• Future-oriented corporate culture and modern infrastructure
• Market-based remuneration, staff restaurant and other fringe benefits
• Flexible working hours
• Collegial and multicultural team
• Employee social club with regular events
• Participation in health-promoting activities and other recognitions
• Job-specific training opportunities

We look forward to receiving your application.