Software Support Specialist

cieTrade provides leading edge cloud software for companies that trade bulk commodities or operate in the recycling industry. Our mission is to help clients improve internal processes and maximize growth using our innovative software platform. We’re all about building strong relationships, delivering value and making an impact. If you're someone who’s excited about making a difference and being part of a small, energetic team, we want to hear from you!

What You'll Do:

As a Software Support Specialist you’ll work directly with our clients worldwide providing critical support to help them achieve maximum value from our platform. This role is like an in‐house consultant and involves a wide variety of activities that includes on‐boarding, training, project management, troubleshooting, QA and more. You will also play a critical role working with our engineering team to provide vital input, feedback and support for continued product development, strategic planning and decision making.

• Respond to daily inquiries from clients that are using our platform.
• Conduct live training sessions, and create self-help resources.
• Help troubleshoot usability, reporting and reconciliation issues.
• Manage support cases and engage in specialty client projects.
• Provide guidance on integrating and adapting our solution to meet business requirements.
• Work with our engineering team to address issues and improve our platform.
• Meet with stakeholders to scope future projects and make recommendations.

What We're Looking For

• Bachelor’s degree in business administration, accounting, or related field.
• Will consider recent grads interested in SaaS technology support.
• Any experience with SaaS client service, onboarding, troubleshooting or similar role.
• Analytical thinking and problem-solving is your strength.
• Comfortable working with Excel to analyze and manipulate data.
• Experience with accounting software or ERP systems is a plus.
• Exceptional written, verbal, and phone skills.

Why Work Here?

• Competitive base salary and bonus.
• Excellent learning opportunities and career advancement potential.
• Supportive and collaborative culture in a casual work environment.
• Full benefits package including 100% paid medical, a fully funded (HSA) Health Savings Account +Dental. 401(K) with company 4% pretax match.
• Competitive PTO (Paid-time-off), paid sick days, and paid holidays.
• Great office environment and location in Historic South Norwalk.