Customer Success Support

About Abrantix AG

Abrantix AG, headquartered in Switzerland, is an international provider of payment software and technologies. Through our software ReconHub, our customers can fully automate the reconciliation of payment transactions of all kinds and post them to financial accounting.
We are an innovative and open‑minded team with a high level of technical and accounting understanding and skills. Our goal is to ensure that ReconHub functions to the complete satisfaction of our customers.

Role Overview

Customer Success Support – strengthen our Customer Success ReconHub department in Zurich and Munich. You are the first point of contact for our customers' questions, keep an overview of open customer inquiries, and support the team in implementing new projects.

Responsibilities

• Be the go‑to contact for customer inquiries and support.
• Process and resolve support requests at the 1st level.
• Keep an overview of all support requests and regularly check them.
• Conduct training sessions on‑site or remotely with customers.
• Execute data orders and check them in ReconHub for completeness.
• Support our customers and the internal team in configuring ReconHub.
• Collaborate with teams in Zurich and Munich on exciting projects.
• Close collaboration with different departments and stakeholders in Zurich and Munich.
• Handle challenging and exciting inquiries from various industries.
• Contribute to a motivated and well‑coordinated team that continuously improves ReconHub.
• Work independently and reliably with high self‑confidence and motivation to learn new things.
• Find the best solution for complex inquiries in a dynamic environment.
• Demonstrate a high level of commitment and remain calm in stressful situations.

Requirements

• Completed training in a commercial or technical field.
• Strong communication skills in German and English (additional languages such as French are an advantage).
• Technical flair with interest in accounting and cashless payments (knowledge of accounting and cashless payment transactions is an advantage).
• Very good knowledge of and interest in common Windows applications.

Benefits

• Attractive employment conditions with 5 weeks of vacation.
• Opportunity to establish and develop yourself in an internationally growing environment.
• Interaction with external customers, handling inquiries with a positive and service‑oriented attitude.