V
Customer Success Technical Manager
VirtualVocations
Durham ยท On-site Full-time Lead 1w ago
About the role
About
A company is looking for a Customer Success Technical Manager to oversee technical issue resolution and product documentation for hospital customers.
Key Responsibilities
- Diagnose and resolve reported customer issues, developing technical solutions and communicating results
- Proactively manage open issues, keeping customers informed on status and timelines
- Write and maintain technical documentation, including user guides and troubleshooting references
Required Qualifications
- 5+ years of experience in a software engineering or technical customer-facing role
- Ability to diagnose and resolve software issues independently
- Experience communicating technical information to non-technical stakeholders in healthcare settings
- Experience working across engineering, product, and clinical teams
- Strong written communication skills for producing clear technical documentation
Requirements
- Ability to diagnose and resolve software issues independently
- Experience communicating technical information to non-technical stakeholders in healthcare settings
- Experience working across engineering, product, and clinical teams
- Strong written communication skills for producing clear technical documentation
Responsibilities
- Diagnose and resolve reported customer issues, developing technical solutions and communicating results
- Proactively manage open issues, keeping customers informed on status and timelines
- Write and maintain technical documentation, including user guides and troubleshooting references
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