Customer Support Engineering Manager

Responsibilities

• Troubleshoot and resolve client and vendor issues through collaboration and information gathering
• Proactively improve internal operational processes and update documentation based on findings
• Engage with internal teams to develop new features and provide training and feedback to support teams

Qualifications

• Bachelor's degree in Business, Economics, Health Administration, Engineering, or Health Informatics preferred
• 5+ years of professional experience with increasing responsibilities
• Proven ability to manage and deliver on various projects independently
• Strong technical acumen and curiosity towards integration technologies
• Extensive experience with API or HL7 integrations