Customer Support Officer

Scope

This position will report to the Operations Manager in the Western Cape and will be responsible for account management and support that ensures all account administration, compliance, and governance protocols are adhered to.

Key Responsibilities

• Build and maintain strong, long-lasting customer relationships
• Ensure timely delivery of solutions in line with contractual obligations
• Prepare and deliver account status reports to customers and internal teams
• Handle customer queries and identify new business opportunities to enhance customer experience
• Act as an ambassador in promoting and supporting products and solutions to customers
• Provide telephonic and on-site support services in accordance with contractual requirements
• Communicate the progress of project initiatives to all stakeholders
• Manage monthly invoicing and ensure outstanding debtors are collected within specified terms
• Maintain accurate records of client meetings (minutes) and track key action items
• Manage key client engagements, including planning and scheduling
• Oversee basic compliance and governance checklist management (SHEQ)
• Conduct customer training as required

Key Requirements

• Relevant tertiary qualification
• 3–5 years’ experience in the private or public utility sector (electricity, water, or gas) will be advantageous
• Strong written and verbal communication skills
• Valid driver’s licence and own transport, with willingness to travel occasionally
• Excellent interpersonal skills with a high level of self-motivation
• Ability to work independently
• Strong attention to detail and high level of accuracy
• Basic understanding of management accounting principles
• Ability to manage multiple priorities simultaneously and take initiative
• Ability to perform effectively under pressure
• Proficiency in MS