Customer Support & Onboarding Specialist

eviivo is an award-winning, cloud-based booking and property management platform. Our flagship product, eviivo suite, aims to provide hoteliers and hosts with a convenient all-in-one solution that makes it easy for them to manage online bookings, guests and travel agencies. Each Agent has an impact both on how their customers trade online and on how skilled they are at using our SaaS platform.

Responsibilities

• Take ownership of each customer from initial training to online activation
• Ensure that a property’s content and rate set up is completed according to best practice in order to maximise performance on their own website and OTAs (Expedia, Booking.com etc.)
• Resolve technical implementation issues where possible, otherwise escalate to technical support or distribution team
• Work with other team members to develop new training methodologies, additional client resources and documentation to support client training (e.g. help guides, email templates etc.)
• Provide accurate reporting for all client contact and training on Microsoft Dynamics CRM

Qualifications

• 2-3 years’ experience in a customer onboarding role, product support or technical helpdesk role
• Native level of German: verbal and written. Fluent spoken and written English for internal use only
• Able to prioritize and multitask – will deal with high volume of records, multiple projects simultaneously at different stages in the onboarding process.
• Organized and disciplined to be able to work in a highly structured work environment

Employment Type

• Permanent full-time role

Location

• Hybrid (1 day a week in the office in Düsseldorf) or remote from North-Rhine Westphalia with ad-hoc meetings in the Düsseldorf office