Business Central Support Consultant

About

We are recruiting on behalf of a Microsoft Partner looking to add a Business Central Support Consultant to their growing Dynamics practice. This is a great opportunity for someone who enjoys problem-solving, working closely with users, and building deep expertise in Microsoft Dynamics 365 Business Central within a partner environment.

You’ll be the go-to person for functional support, troubleshooting, and user guidance, working with a mix of SMEs across different industries.

What You’ll Be Doing

• Providing 1st–3rd line support for Microsoft Dynamics 365 Business Central
• Investigating and resolving functional issues and user queries
• Supporting end users with system usage, best practices, and training
• Logging, tracking, and prioritising support tickets
• Working closely with consultants and developers to escalate and resolve complex issues
• Assisting with testing, upgrades, and minor configuration changes
• Documenting solutions and contributing to internal knowledge bases

What We’re Looking For

• Experience supporting Microsoft Dynamics 365 Business Central (or NAV)
• Strong functional understanding (finance, operations, or supply chain is a plus)
• Previous experience in a Microsoft Partner environment preferred
• Confident communicator with a customer-focused mindset
• Comfortable working independently and managing multiple tickets