Power BI Consultant

ABOUT THE ROLE

This engagement focuses on converting the BugTrack issue‑management Excel extract into a comprehensive, interactive Power BI dashboard for leadership visibility and operational decision‑making. The consultant will collaborate with the business, HIT, IT, and operational teams to define reporting requirements and translate them into a scalable data model and intuitive visualizations. Metrics will include (but are not limited to) total tickets opened/closed, aging of open tickets, ticket type and category distribution, priority trends, facility‑level insights, EPMO‑related tickets, and a dedicated AVATAR ticket dashboard (opened, closed, maintenance). The consultant will build automated refresh processes, apply data‑quality checks, and deliver a polished dashboard ready for leadership review. The resource may also be engaged in other Power BI work related to client’s as it arises if time in needed.

Key Tasks

• Conduct requirements workshops with the business, HIT, IT, and operational stakeholders
• Review and validate the BugTrack Excel extract structure
• Build a Power BI data model optimized for large datasets
• Develop visualizations for ticket volume, aging, type, category, priority, facility, and AVATAR metrics
• Create filters, drill‑downs, and role‑based views
• Establish refresh logic and data‑quality validation steps
• Iterate with stakeholders to refine usability and accuracy
• Mentor and train client’s identified SMEs for long-term maintenance
• Create and develop documentation supporting the dashboards

Deliverables

• Requirements document and dashboard mockups
• Power BI data model and transformation scripts
• Fully developed BugTrack dashboard with leadership‑ready visuals
• Documentation for refresh processes and data definitions
• Knowledge‑transfer session with internal staff

Milestones

• Week 1-3: Requirements gathering & data review
• Week 4-8: Data modeling & initial dashboard build
• Week 9-10: Stakeholder review & refinement
• Week 11-12: Final dashboard delivery & documentation

Required/Desired Skills

• Power BI & Data Modeling Expertise - Required
• Analytics & Data Interpretation - Required
• Stakeholder Engagement & Requirements Gathering - Required
• Technical & Tooling Skills - Required
• Training & Knowledge Transfer - Required
• Project & Delivery Skills - Required
• Experience with EHR systems (Cerner/Oracle Millennium, AVATAR) - Nice to have
• Background in operational reporting - Nice to have
• IT service management analytics - Nice to have