Data Analyst – Collections (f/m/x)

About

Die Sprache der Datenanalyse sprichst Du wie kein anderer? Regelmäßigkeiten, Trends und Zusammenhänge spürst Du in Datensätzen auf – und das mit Leichtigkeit? Und Du möchtest in einem internationalen Konzern arbeiten, in dem Empowerment kein Buzzword ist, sondern gelebtes Prinzip unserer Unternehmenskultur? Perfekt! Bei der ING liegt der Fokus auf Innovation und Fortschritt – bist Du dabei?

Your Tasks

• Your SQL skills are second to none when it comes to translating operational and strategic requirements in Daily Banking into smart data solutions. With your analytical mindset, you refine data outputs and deliver precise answers to complex questions.
• You bring clarity to our Collections performance data by identifying patterns and drivers, developing hypotheses, and testing them. In doing so, you uncover root causes and derive concrete optimisation measures.
• Data quality and integrity are your top priority: you validate data sources, detect inconsistencies, and ensure transparency across systems. In close collaboration with data owners and stakeholders, you align on definitions, KPIs, and quality standards.
• Of course, you are deeply involved in all things reporting: you design and maintain requirement-driven dashboards, define relevant KPIs, and turn your insights into concrete, actionable recommendations with measurable business impact.
• And last but not least, you actively support our Data Science teams, for example in modelling initiatives (e.g. segmentation, forecasting) and the development of contact strategies through A/B testing.

Your Profile

• Degree in Computer Science, Statistics, Mathematics, or a comparable field of study / qualification
• Very strong SQL skills, including joins, aggregations, and window functions
• Advanced Excel skills, particularly in formulas, pivot tables, and data manipulation
• Experience with BI tools such as Power BI and Tableau; basic knowledge of Python or R
• Advanced understanding of data structures, integration flows, relational database concepts, and modelling principles
• Strong analytical skills with a pronounced cause-and-effect mindset and problem-solving abilities
• Knowledge of statistical concepts and model evaluation, combined with strong business acumen and KPI understanding
• Ability to visualise insights clearly and present them effectively to diverse audiences
• Strong collaboration and stakeholder management skills, especially in working with Collections Operations
• Open to cultural diversity in an international environment
• Fluent in both German and English, written and spoken

We offer many benefits

• Company pension plan, capital-building offers, free Deutschlandticket & bicycle leasING, company restaurant
• Hybrid working: In addition to working in the office, you can also work remotely – within operational, regulatory and legal requirements.
• Individualized work schedule models, sabbatical, subsidization of nursing & childcare costs
• Personal budget for continuing education and development as well as health; plus, a personal budget to set up your mobile working space

Ready for a new job?

At ING we are colourful and diverse: different personalities with different perspectives - an international culture where we value and appreciate each other. We believe in substance over style, people instead of labels.

This describes you to a T?

Simply apply online - your resume is all we need to get to know you, a cover letter is optional!