Data Analyst/Project Coordinator

About Everforth ECS

Everforth ECS is seeking a Data Analyst/Project Coordinator to work in Northern VA. Please Note: This position is contingent upon additional funding. This role supports daily IT operations, service desk coordination, inventory tracking, reporting, communications management, and administrative compliance. The ideal candidate is reliable, professional, customer-service focused, and comfortable working in a secure technical environment.

Responsibilities

• Serve as a first point of contact for users in the lab / IT support environment.
• Support service desk intake, ticket tracking, routing, and follow-up.
• Redirect walk-up requests into the formal ticketing process.
• Compile and distribute service desk reports.
• Run reports from project ticketing systems across classified and unclassified environments.
• Manage device inventory spreadsheets.
• Support equipment intake and outtake procedures.
• Monitor multiple email distribution lists and consolidate action items.
• Track tasks and follow up on open items.
• Elevate important IT issues to leadership.
• Support SOPs, workflow documentation, process tracking, and administrative procedures.
• Communicate professionally with users, customer personnel, technical staff, and program leadership.

Required Skills

• Active Top Secret clearance.
• Willingness to obtain SCI with CI Polygraph.
• 5+ years of experience as a Project Administrator, Project Coordinator, Service Desk Coordinator, IT Operations Coordinator, or similar role.
• Experience supporting IT operations, service desk processes, or technical administrative functions.
• Experience running and distributing reports.
• Experience with SOPs, flowcharts, inventory documentation, or process documentation.
• Proficiency with Microsoft Office Suite, especially Excel, Outlook, Word, and PowerPoint.
• Ability to manage multiple communication channels, including shared mailboxes, distribution lists, ticket queues, and task trackers.
• Strong written and verbal communication skills.
• Strong customer service skills.
• Reliable attendance and professional onsite presence.
• Strong attention to detail and follow-through.

Desired Skills

• Experience with ManageEngine ServiceDesk+ or a similar ticketing tool.
• Experience supporting law enforcement, intelligence, national security, or federal customers.
• Experience working in classified IT environments.
• Experience with inventory control, asset tracking, and equipment intake / outtake procedures.
• Experience supporting lab, research, development, or technical operations environments.

About ECS Federal LLC

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

ECS Federal LLC is the federal segment of ECS, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies. Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow. We value:

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!