Technical Support Technician I (Data Center)

About the Role

We are seeking an entry-level Technical Support Technician I to join a fast-paced data center environment. This role is ideal for someone with hands-on experience or strong interest in computer hardware, troubleshooting, and IT infrastructure.

You’ll work alongside experienced technicians to support critical systems, resolve technical issues, and ensure high service availability.

What You’ll Do

• Perform server rack installations and hardware setups (“rack and stack”)
• Troubleshoot and complete hardware break/fix on components such as CPU, RAM, and motherboards
• Diagnose and resolve basic network connectivity issues
• Respond to operational incidents impacting system availability
• Escalate complex technical issues to senior technicians or management as needed
• Participate in maintenance activities and change management processes
• Contribute to documentation and process improvements

What We’re Looking For

Required Qualifications

• 1+ year of experience in computer hardware troubleshooting and repair
• Basic understanding of server hardware and components
• Familiarity with networking fundamentals (IP, connectivity, etc.)
• Ability to lift up to 40 lbs (and assist with heavier team lifts)
• Strong problem-solving skills and ability to work under pressure
• Customer-focused mindset with good communication skills
• High school diploma or equivalent

Nice to Have

• Experience working in a data center or IT support environment
• Exposure to change management or scheduled maintenance activities
• Experience documenting technical issues or contributing to process improvements

Work Environment

• Onsite role in a data center setting
• Physically active role involving hardware handling and movement
• Collaborative team environment with regular interaction across teams

What You’ll Gain

• Hands-on experience with enterprise-level hardware and infrastructure
• Exposure to real-world incident management and operations
• Opportunity to grow into more advanced technical roles
• Work in a team that values curiosity, problem-solving, and continuous learning

Benefits & Perks:

• competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs.
• 401k plan that includes a company match and is fully vested after you become eligible
• paid time off, sick time, and paid company holidays.
• Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.