Dedicated Data Center Hands & Feet (H&F) Support Engineer

Job Overview

We are seeking a Dedicated Data Center Hands & Feet (H&F) Support Engineer to provide onsite infrastructure support at the customer data center. This role requires close coordination with remote technical teams and the ability to perform physical-level troubleshooting and maintenance tasks efficiently.

Key Responsibilities

Hands & Feet Support (Physical Infrastructure)

• Ensure data center safety compliance, including access control and ESD handling
• Perform rack and stack of servers, storage, and network devices
• Execute cable tracing, labeling, and management
• Conduct hardware component replacements (HDD/SSD, SFPs, NICs, PSUs, fans) as per SOP
• Perform basic physical diagnostics (LED checks, link status, port mapping)
• Establish console connections for remote troubleshooting
• Execute power cycles, reseating, and loopback testing under remote guidance
• Support vendor coordination, escorting, and onsite activities
• Manage shipment handling, RMA processing, and inventory updates

Support Coverage

• Provide 8x5 onsite support (business hours)
• Be available for 24x7 off-hours/on-call support when required

Competency Level – L1

Onsite Support:

• Basic issue triage
• Password resets and user support
• Peripheral device setup

Hands & Feet Support:

• Basic physical support tasks
• Cable tracing and identification
• Execute tasks under supervision of remote teams

Required Skills & Qualifications

• Basic understanding of data center operations and infrastructure
• Familiarity with servers, networking equipment, and cabling
• Ability to follow standard operating procedures (SOPs)
• Strong communication and coordination skills
• Willingness to work in shifts and on-call rotations
• Prior experience in data center or IT support is a plus

Preferred Qualifications

• Certification such as CompTIA A+, Network+, or equivalent
• Exposure to data center environments or NOC support roles

Why Join Us?

• Opportunity to work in a high-performance data center environment
• Hands-on exposure to enterprise infrastructure
• Growth opportunities with global teams and technologies

Job Types

• Full-time
• Contract

Contract length: 12 months

Application Question(s)

• Do you have valid work permit in Germany?
• Can you join us immediately?

Language

• German (Required)
• English (Required)

Location

• Holzminden (Required)

Work Location

• In person