Customer Research & Insights Specialist

About

Shape customer experience as a Customer Research & Insights Specialist with Aviva in Markham. Leverage data analysis and research skills to influence key business decisions across divisions.

Aviva Canada is seeking a Customer Research & Insights Specialist to join its Customer team. This role involves synthesizing qualitative and quantitative research alongside business divisions, identifying opportunities for enhancing customer and broker experiences. You will apply text analytics to support insights and develop dashboards to visualize trends and themes effectively.

Key Responsibilities

• Analyze extensive data sets to uncover strategic insights
• Present research findings confidently to stakeholders
• Maintain ongoing trackers and update questionnaires
• Develop and manage NLP/text analytics models
• Troubleshoot data integrity issues with technical teams

Requirements

• Bachelor’s degree or equivalent marketing research experience
• 5 to 7 years of research experience
• Proficiency in qualitative and quantitative research methods
• Knowledge of Qualtrics survey software and Net Promoter Score
• Strong communication and project management skills

Drive impactful customer insights and enhance business strategies at Aviva by utilizing your research and analytical expertise.