Data Entry Officer (Anambra)

Job Purpose • The Data Entry Specialist ensures that customer accounts, product catalogues, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. • Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. • Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation.

Key Responsibilities

Data Entry & Record Management: • Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles. • Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload. • Ensure all records adhere to Moniebook's data standards and naming conventions.

Onboarding Data Support: • Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines. • Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry. • Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.

Data Validation & Quality Assurance: • Conduct checks to identify and correct errors, duplicates, or outdated records. • Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency. • Flag and document data anomalies, routing them to the appropriate team for resolution.

Process & Documentation: • Maintain accurate records of data entry activities, import logs, and correction history in the CRM. • Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes. • Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.

Cross-Functional Collaboration: • Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows. • Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.

Qualifications • 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech. • Exceptional attention to detail with a track record of high accuracy across large data volumes. • Proficiency in Excel or Google Sheets data cleaning, VLOOKUP/XLOOKUP, basic formulas. • Familiarity with CRM platforms or POS/back-office SaaS tools. • Strong organisational skills with the ability to manage multiple projects simultaneously.

Preferred: • Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context. • Exposure to retail operations, inventory systems, or point-of-sale platforms. • Experience supporting an onboarding, implementation, or customer success team. • The candidate should be based in Awka or Onitsha.

About You: • You're obsessively detail-oriented and take genuine pride in clean, accurate data. • You're process-driven but proactive, you follow workflows and flag problems before they escalate. • You're a team player who understands that your work sits at the heart of the customer journey. • You're calm under pressure and can handle high volumes without cutting corners. • You're tech-savvy and always looking for smarter, faster ways to work.

What Success Looks Like: • 99%+ data entry accuracy across merchant account builds and catalogue uploads. • Zero go-live delays attributable to data readiness. • All ad-hoc data requests fulfilled within defined SLA windows • Open task backlog kept below 5% at any given time. • Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround.

What we can offer you • Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. • Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. • Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.