Data Insight & Reporting Analyst

About

Senior Data Insight & Reporting Analyst consults with cross-functional teams to identify data and analytical needs, gather the necessary data, conduct detailed analyses, review actionable insights/findings with leadership to assist in their decision-making and facilitate related process/data improvement efforts.

This position is within the Operations Reporting & Analytics team and supports operational improvement initiatives.

Responsibilities

• Derive insights from data analysis, conduct root-cause analysis of operational issues identified by the data, and provide recommendations to remediate operational issue
• Transform raw data and analysis into data visualizations and interactive dashboards using dashboard tools
• Drive understanding of our members and their interaction with our call center, through in-depth analyses of user interaction, engagement, and transcribed calls

Skills/Qualifications

• Bachelor's Degree (e.g., Statistics, Engineering, or Economics)
• 5+ years of experience in Data Analytics
• Manage, transform, and analyze data using SQL
• Experience with data visualization tools, such as Power BI and Tableau
• Comfortable with ambiguity with the ability to challenge traditional thinking to solve problems