Metrics Analyst

About the Role

If you love high‑profile and challenging programming projects supporting the US Navy, Serco has a great opportunity for you! We are seeking a Metrics Analyst with Navy experience to help senior leaders leverage data for strategic decision‑making. This role is ideal for a former Navy professional who understands shipboard operations, readiness, and maintenance, and knows how to guide the development of impactful dashboards. You will shape what data matters most and how it should be presented while working in the Washington, DC metro area.

Responsibilities

• Apply shipboard maintenance experience and data analytics expertise to support the chain of command from senior Navy leaders to waterfront project managers and specialists in making informed ship maintenance and logistics decisions.
• Collaborate with stakeholders to gather and analyze relevant data from shipboard operations and other sources.
• Employ statistical analysis and data visualization tools to effectively extract insights and communicate findings.
• Develop data‑driven reports, briefings, and presentations for senior Navy leadership.
• Translate complex technical data into executive‑level insights, reports, and recommendations.
• Support the development of metrics frameworks, ensuring alignment with Fleet and Headquarters strategic objectives.
• Foster strong working relationships with Navy personnel and stakeholders to ensure data analytics efforts align with organizational objectives.
• Provide strategic guidance on the design and application of dashboards in Power BI, Tableau, and Jupyter.
• Produce written deliverables—including reports, spreadsheets, databases, formal process mapping, technical design, system testing, and implementation activities—explaining findings and recommendations for managers, executives, and other officials.

Requirements

• Bachelor’s degree and 8 years of relevant experience.
• U.S. citizenship and an active DoD Secret security clearance.
• Strong background in data analytics, including experience with statistical analysis, data visualization, and advanced analytic techniques in a DoD setting.
• Proficiency in leveraging data to support decision‑making processes and drive operational improvements.
• Excellent communication skills, with the ability to effectively convey complex data insights to senior Navy leaders.
• Familiarity with data sources and systems commonly used in the naval environment.
• Advanced competency with Microsoft Office suite (Word, PowerPoint, Excel, etc.).
• Experience with data visualization using Qlik and/or Tableau.
• Minimal 10 % travel is expected.

Desired Experience and Skills

• NAVSEA or Navy experience.
• Experience with depot‑level overhaul, maintenance, and modernization activities.
• Algorithm writing experience with Python and similar AI/ML languages.
• Familiarity with Navy maintenance and readiness data systems (e.g., OARS, VSB, CASREP, or equivalent).
• DoD experience required or naval surface ship experience preferred.
• Education or certification in data analytics, computer science, or a related field is preferred.

Benefits

• Medical, dental, and vision insurance.
• Robust vacation and sick‑leave benefits, and flexible work arrangements where permitted by role or contract.
• 401(k) plan with employer matching funds.
• Tuition reimbursement program.
• Life insurance and disability coverage.
• Optional coverages (pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection).
• Birth, adoption, and parental‑leave benefits.
• Employee Assistance Plan.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. Wherever you work and whatever you do, we invite you to discover your place in our world.