Datacentre Operations analyst

Decommissioning Tasks

• Prepare specified server nodes and/or chassis for decommissioning and perform other decommissioning-related tasks, as per direction.

Breakfix Tickets

• Install NVMe/SSD devices into specified server nodes .
• Review ticket queue to assign and diagnose hardware related faults for servers.
• Diagnosis of HDD, DIMMs, PSUs, fans, NICs, etc. by reviewing ticket info and BMC/SEL/OS Logs
• Network/power fault remediation, reseat/replace cables, NICs and PSUs cables.
• Follow parts request and RMA processes to acquire replacements, open Asset requests logging serial and parts numbers and applying appropriate tickets statuses.
• Ticket hygiene, capturing the root cause, actions, parts and all pertinent diagnosis and remediation efforts in the ticket.

NVMe/SSD Installation

• The Supplier will install NVMe/SSD devices into specified server nodes .
• Tasks include:
  • Verifying the server node and NVMe/SSD compatibility based on provided specifications.
  • Installing NVMe/SSD devices into the appropriate slots within the server node.
  • Securing devices as per manufacturer guidelines to ensure proper alignment and connection.
  • Documenting the installation with device serial numbers and updating customer’s asset tracking system.

RDU Configuration and Troubleshooting

• The Supplier will configure and troubleshoot Rack Distribution Units (RDUs) based on customer requirements.

POD/MBU Builds

• Supplier will perform “pod/MBU builds”
• Tasks include: Unpacking, installing mounting rails, and installing ASW Switches into specific Server Cabinets and RUs in each Pod as detailed in customer-provided documentation