Delivery Service Project Manager

About the Role

As an experienced line manager, your role will primarily focus on supporting the growth of the delivery organization in India for a global Swiss bank. Your key responsibilities will include:

Responsibilities

• Driving delivery, quality, and productivity in global delivery teams, actively supporting new business growth
• Identifying customer needs and overseeing service delivery within the business context
• Initiating and driving the recruitment process, tracking hiring pipeline, and focusing on client satisfaction while managing client expectations
• Liaising with project teams and internal/external stakeholders, with potential for further growth
• Providing leadership with overall responsibility for team motivation, resource planning, procedures, coaching, and team/project performance
• Offering daily operational support to the team, addressing staff queries, feedback, and assistance, and implementing actions to achieve business/personal goals
• Ensuring the sharing of best practices, business domain knowledge, and exploiting synergies between teams, while managing risk and attrition
• Collaborating closely with Luxoft Customer Success Manager to achieve project's business goals
• Monitoring and measuring the mood of team members and ensuring effective support

Qualifications

• Previous experience as a Project Manager, Resource Manager, or in a similar role related to staff and client management (5+ years)
• Proven experience of sustaining a team size of 50+ FTE, preferably in an outsourcing/offshore setup
• Ability to efficiently communicate with team members, customer representatives, and senior management
• Pro‑activeness, responsiveness, strong soft skills, and willingness to learn and grow professionally
• Delivering innovative solutions for team morale and ability to speak to large audiences to explain formulated solutions
• Understanding of SDLC and hands‑on experience in Vendor/Client management

Nice‑to‑Have Skills

• Experience in finance, banking, or telecom area
• AI literacy, prompt engineering
• Habit of using corporate AI tools while maintaining Ethical AI guardrails

Additional Information

No additional details about the company were provided in the job description.

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About the Role (Repeated)

As an experienced line manager, your role will primarily focus on supporting the growth of the delivery organization in India for a global Swiss bank. Your key responsibilities will include:

Responsibilities (Repeated)

• Driving delivery, quality, and productivity in global delivery teams, actively supporting new business growth
• Identifying customer needs and overseeing service delivery within the business context
• Initiating and driving the recruitment process, tracking hiring pipeline, and focusing on client satisfaction while managing client expectations
• Liaising with project teams and internal/external stakeholders, with potential for further growth
• Providing leadership with overall responsibility for team motivation, resource planning, procedures, coaching, and team/project performance
• Offering daily operational support to the team, addressing staff queries, feedback, and assistance, and implementing actions to achieve business/personal goals
• Ensuring the sharing of best practices, business domain knowledge, and exploiting synergies between teams, while managing risk and attrition
• Collaborating closely with Luxoft Customer Success Manager to achieve project's business goals
• Monitoring and measuring the mood of team members and ensuring effective support

Qualifications (Repeated)

• Previous experience as a Project Manager, Resource Manager, or in a similar role related to staff and client management (5+ years)
• Proven experience of sustaining a team size of 50+ FTE, preferably in an outsourcing/offshore setup
• Ability to efficiently communicate with team members, customer representatives, and senior management
• Pro‑activeness, responsiveness, strong soft skills, and willingness to learn and grow professionally
• Delivering innovative solutions for team morale and ability to speak to large audiences to explain formulated solutions
• Understanding of SDLC and hands‑on experience in Vendor/Client management

Nice‑to‑Have Skills (Repeated)

• Experience in finance, banking, or telecom area
• AI literacy, prompt engineering
• Habit of using corporate AI tools while maintaining Ethical AI guardrails

Additional Information (Repeated)

No additional details about the company were provided in the job description.