Design Consultant

Role Summary

• Drive revenue growth through consultative in-home sales consultations, focusing on premium replacement window and door solutions.
• Manage and execute a proven sales process from initial customer engagement through to closing, ensuring a best-in-class customer experience.
• Leverage industry-leading sales tools, technology, and product samples to present customized solutions that meet homeowner needs.
• Represent a nationally recognized brand, reinforcing trust and satisfaction through professional integrity and product quality.
• Achieve and exceed sales targets in a commission-only environment with uncapped earning potential.

Primary Responsibilities

• Conduct pre-scheduled in-home consultations with potential customers to understand their needs and present tailored replacement window and door solutions.
• Develop and deliver persuasive product presentations and demonstrations using samples, visual aids, and proprietary sales technology.
• Build rapport and trust with homeowners, effectively addressing their concerns and guiding them through the decision-making process.
• Accurately assess customer needs and recommend appropriate product configurations, features, and financing options.
• Manage the entire sales cycle, from initial consultation and needs assessment to proposal generation, negotiation, and closing the sale.
• Collaborate with internal teams (e.g., installation, customer service) to ensure a seamless customer experience post-sale.
• Maintain a deep understanding of Renewal by Andersen's product lines, features, benefits, and competitive advantages.
• Track sales activities, manage customer relationships, and forecast sales pipeline accurately using CRM tools.

Skills & Qualifications

Education: High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Marketing, or a related field is a plus.

Experience:

• Minimum of 2 years of experience in in-home sales, outside sales, or a direct customer-facing sales role.

Required Skills:

• Consultative Selling: Ability to engage customers, understand their needs, and propose solutions that address those needs effectively.
• Closing Skills: Proven ability to guide prospects to a purchase decision and close sales transactions.
• Relationship Building: Strong interpersonal skills to establish trust and rapport with diverse clientele.
• Communication Proficiency: Excellent verbal and written communication skills, with the ability to articulate product benefits clearly and persuasively.
• Customer Focus: Deep commitment to delivering exceptional customer service and a positive sales experience.
• Professional Presentation: Polished demeanor and ability to present oneself and the company professionally in a home setting.
• Self-Motivation & Drive: A proactive, goal-oriented mindset with a strong desire to succeed in a commission-based environment.
• Time Management & Organization: Ability to manage a flexible schedule, prioritize leads, and organize sales activities efficiently.

Preferred Skills:

• Experience in the home improvement, construction, or interior design industries.
• Familiarity with CRM software for lead and customer management.
• Proficiency with digital sales tools and presentation technology.

Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful sales cycles, highlighting customer engagement from initial contact to final sale.
• Case studies showcasing how specific product solutions were tailored to meet unique customer design or functional requirements.
• Examples of how sales process steps were effectively navigated to overcome objections and secure commitments.

Process Documentation:

• Ability to articulate and demonstrate adherence to a structured sales process, including lead qualification, needs assessment, proposal presentation, and closing techniques.
• Understanding of how to utilize sales enablement tools and product samples to enhance the customer consultation and decision-making process.
• Experience in managing sales pipeline and customer data through a CRM system, demonstrating data integrity and accurate forecasting.

Compensation & Benefits

Salary Range: $85,000 - $150,000 annually (Commission Only)

Estimated Earning Potential: Top performers can expect to earn $100,000 - $200,000+.

Benefits:

• Unlimited Earning Potential: Commission-only structure allows for significant income growth based on performance.
• Pre-Scheduled Appointments: Leads are provided, reducing the need for cold calling and allowing focus on sales consultation.
• Comprehensive Training Program: Robust onboarding and ongoing training designed to equip consultants with product knowledge and sales skills.
• Cutting-Edge Sales Tools: Access to industry-leading technology, product samples, and a proven sales methodology.
• Nationally Recognized Brand: Represent a reputable company with a strong market presence and customer trust.
• Career Advancement: Opportunities for growth within the sales organization.

Working Hours: Monday–Saturday (Flexible schedule, typically full-time commitment equivalent to 40 hours per week, with evening consultations common).

Team & Company Context

Company Culture

Industry: Home Improvement / Building Materials (specifically replacement windows and doors).

Company Size: Renewal by Andersen is a large, established national brand. Renewal by Andersen of Eastern NY likely operates as a regional franchise or division, with a dedicated local sales and operations team.

Founded: Renewal by Andersen was founded in 1995. Renewal by Andersen of Eastern NY's specific founding date is not provided but operates under the established brand.

Team Structure:

• The Design Consultant will be part of the Eastern NY sales team, reporting to a Sales Manager or similar leadership role.
• This role involves direct collaboration with potential customers in their homes and interaction with internal support staff (e.g., scheduling, installation coordination).

Methodology:

• Data-Driven Sales: While not explicitly stated, the use of "industry-leading tools, technology, product samples, and a proven sales process" suggests a systematic, data-informed approach to sales management and customer interaction.
• Customer-Centric Approach: Emphasis on building trust and delivering a "best-in-class sales experience" indicates a focus on customer satisfaction as a driver of success.
• Performance Management: The commission-only structure and emphasis on exceeding goals point to a performance-driven culture focused on measurable results.

Company Website: Renewal by Andersen (national brand) - https://www.renewbyandersen.com/ (Specific Eastern NY site not provided, but operations would be guided by the national brand standards).

Career & Growth Analysis

Operations Career Level: This role is at the Individual Contributor (IC) level within the sales function, specifically focused on front-line revenue generation. It requires a high degree of autonomy and personal responsibility for achieving sales targets.

Reporting Structure: The Design Consultant will report to a Sales Manager or Director of Sales for the Eastern NY region. This manager will oversee performance, provide coaching, and manage the sales pipeline and team.

Operations Impact: The primary impact of this role is direct revenue generation for Renewal by Andersen of Eastern NY. Successful Design Consultants directly contribute to the company's sales volume, market share, and profitability by converting leads into paying customers. Their ability to execute the sales process effectively is critical to the overall GTM success.

Growth Opportunities:

• Sales Leadership: Progression into roles such as Senior Design Consultant, Sales Team Lead, or Sales Manager, overseeing a team of consultants.
• Specialization: Developing expertise in specific product lines or customer segments.
• Performance-Based Advancement: Opportunities to move into higher-earning tiers or take on more complex sales territories based on consistent high performance.
• Cross-Functional Roles: Potential to transition into sales training, sales enablement, or business development roles within the broader organization.

Work Environment

Office Type: This is primarily an in-home sales role, meaning the "office" is the customer's residence. There will likely be a central office for Renewal by Andersen of Eastern NY for training, team meetings, and administrative support, but daily work is mobile.

Office Location(s): The primary operational base for the team would be the Middletown, NY office (28 Fair Avenue, Middletown, NY 10940). Consultants will travel to customer homes within a defined geographic territory surrounding Middletown and potentially broader Orange County and surrounding areas.

Workspace Context:

• Mobile Workspace: Consultants will utilize their own vehicle for travel to client appointments.
• Customer Homes: The primary workspace is the customer's home, requiring adaptability and professionalism in various environments.
• Sales Tools: Access to product samples, design aids, and technology (laptops/tablets) for presentations.
• Team Collaboration: Occasional in-person team meetings or training sessions at the local office, fostering a collaborative sales culture.

Work Schedule: Flexible, with a commitment to meeting customers during evenings and weekends, as this is when homeowners are typically available. A typical full-time commitment involves managing a schedule of 3-5 appointments per week, plus preparation and follow-up time.

Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call with an HR or recruitment specialist to assess basic qualifications, motivation, and cultural fit.
• Sales Manager Interview: An in-depth interview with the Sales Manager to evaluate sales experience, closing skills, understanding of consultative selling, and familiarity with the sales process. This may include role-playing scenarios.
• Field Ride-Along (Potential): In some cases, candidates may be asked to accompany a top-performing consultant on appointments to observe and demonstrate their interaction style in a real-world setting.
• Final Interview: Potentially with a regional sales director or senior leader, focusing on long-term career aspirations and alignment with company values.

Portfolio Review Tips:

• Quantify Achievements: For any sales achievements, use specific numbers (e.g., "Exceeded monthly sales quota by 15%," "Closed an average of 8 deals per month").
• Showcase Process Execution: Describe how you navigated a challenging sale, from initial contact through to closing, highlighting specific techniques used.
• Customer Testimonials: If available, include positive feedback or testimonials from past clients that speak to your professionalism and effectiveness.
• Adaptability: Be prepared to discuss how you adapt your sales approach based on different customer personalities and situations.

Challenge Preparation:

• Role-Playing: Practice common sales scenarios, including handling objections, presenting solutions, and asking for the sale.
• Product Knowledge: Familiarize yourself with the types of products Renewal by Andersen offers (e.g., window materials, energy efficiency features, design options) and their benefits.
• Company Research: Understand Renewal by Andersen's brand positioning, target market, and competitive advantages. Be ready to articulate why you want to sell their products.
• Commission Structure Understanding: Be prepared to discuss your comfort level with a commission-only structure and how you plan to manage your income and financial stability.