Designer UX/UI, Cozey Operating System (COS)

Job Overview

• Job Title: Designer UX/UI, Cozey Operating System (COS)
• Company: Cozey
• Location: Canada
• Job Type: Full-Time, Salaried
• Category: Operations Design / Internal Tools Development
• Date Posted: March 17, 2026
• Experience Level: Mid-Level (2-5 Years)
• Remote Status: On-site

Role Summary

• This role is pivotal in enhancing internal operational efficiency by designing the Cozey Operating System (COS), focusing on user experience for a diverse internal user base.
• The UX/UI Designer will be the sole design specialist for the COS team, directly embedding within product and engineering to drive end-to-end design solutions.
• Responsibilities include conducting extensive field research with operational staff (warehouse, planning, CX, logistics) to understand and address real‑world workflow challenges.
• The position requires a strong emphasis on rapid prototyping, user validation through various testing methods, and the creation of clear, intuitive interfaces for complex, data‑rich applications.
• This is a unique opportunity to own the design process for critical internal tools that directly impact Cozey's operational backbone, from inventory to customer service.

📝 Enhancement Note: While the title is "Designer UX/UI," the core responsibilities and context strongly align with a specialized role within Operations or GTM (Go‑To‑Market) Operations, specifically focusing on internal tool development that directly supports operational efficiency and scalability. The role requires a deep understanding of operational workflows and user needs in a business context, rather than purely consumer‑facing design. The "Cozey Operating System" (COS) is clearly an internal platform designed to streamline business operations.

Primary Responsibilities

• Lead end‑to‑end design for internal COS tools, from problem definition and user research to production‑ready interface design, in close collaboration with Product Managers and Engineering teams.
• Conduct in‑depth, on‑the‑ground UX field research with COS users, including warehouse staff, planners, customer experience agents, and logistics coordinators, to identify pain points and opportunities for improvement.
• Employ rapid validation techniques such as Wizard of Oz testing, barn door tests, paper prototyping, and interactive mockups to test and refine design concepts before development.
• Design clear and effective user interfaces for complex operational workflows, including data‑rich dashboards, multi‑step processes, exception handling queues, and planning tools.
• Balance exploratory design work (discovering new problems and solutions) with iterative development of existing features to ensure continuous improvement and timely delivery.
• Translate user needs and business requirements into intuitive and efficient user experiences that directly support Cozey's operational objectives and scalability.
• Contribute to the development of a design system or component library for internal tools to ensure consistency and efficiency across COS applications.
• Advocate for user‑centered design principles within the COS product and engineering teams, fostering a shared understanding of user needs and design solutions.
• Collaborate with stakeholders across various departments (e.g., Finance, Customer Service, Logistics) to gather requirements and ensure designs meet diverse operational needs.
• Continuously iterate on designs based on user feedback, performance metrics, and evolving business requirements to drive ongoing improvements in operational efficiency.

📝 Enhancement Note: The responsibilities highlight a strong focus on operational efficiency and direct user engagement with internal systems. The emphasis on "field research," "complex workflows," and "data‑rich dashboards" points to a need for a designer adept at understanding and improving business processes, which is a core competency in operations‑focused roles.

Skills & Qualifications

Education

(No specific education requirements listed.)

Experience

• 2‑5 years of demonstrated experience in UX/UI design, with a significant portion focused on designing internal tools, enterprise software, or complex operational platforms.

Required Skills

• UX Research Expertise: Concrete experience conducting user interviews, ethnographic studies, observational research, and usability testing independently.
• Rapid Prototyping & Validation: Proficiency in rapid prototyping tools and methodologies (e.g., Figma, Sketch, Adobe XD) and validation techniques like Wizard of Oz, barn door tests, and concierge MVP.
• Interaction & Interface Design: Strong foundation in layout, typography, visual hierarchy, and interaction design principles, specifically applied to complex, information‑dense interfaces and workflows.
• Autonomy & Ownership: Ability to independently manage projects, define problems, identify learning needs, and drive solutions with minimal supervision.
• Adaptability: Comfort working in a fast‑paced, evolving environment with shifting priorities and ambiguous problem spaces.
• Internal Tool Design Experience: Essential experience in designing internal operational software, enterprise applications, or business process management tools.
• Cross‑functional Collaboration: Proven ability to work effectively with product managers, engineers, and stakeholders from various business units.
• Data Visualization & Dashboard Design: Experience designing dashboards and interfaces that effectively present complex data for decision‑making.

Preferred Skills

• B2B/Logistics/Supply Chain Domain Knowledge: Experience in logistics, supply chain management, warehouse operations, or B2B software environments is highly advantageous.
• Familiarity with Data‑Rich Environments: Experience designing for systems involving extensive data, planning tools, reporting interfaces, or inventory management systems.
• Experience in Multidisciplinary Teams: Previous work within cross‑functional product development teams.
• Design System Development: Experience contributing to or establishing design systems for internal applications.

📝 Enhancement Note: The emphasis on "internal tools," "operational software," and "data‑rich dashboards" clearly indicates this role is geared towards operations or business process improvement, rather than consumer‑facing applications. The required skills like "autonomy," "ownership," and "rapid iteration" are crucial for driving efficiency in operations.

Process & Systems Portfolio Requirements

Portfolio Essentials

• End‑to‑End Case Studies: Showcase 2‑3 comprehensive case studies demonstrating your ability to take a complex operational problem from initial research and problem framing through to validated design solutions and final interface design.
• UX Research & Validation: Clearly articulate your research methodologies, user insights, and how you used validation techniques (e.g., Wizard of Oz, user interviews) to inform design decisions.
• Prototyping & Interaction Design: Include interactive prototypes or detailed mockups that highlight your approach to designing for complex workflows and information‑rich interfaces.
• Problem Framing & Solution Design: Demonstrate your ability to define ambiguous problems and articulate the rationale behind your proposed solutions, showing the impact on user efficiency or business outcomes.
• Internal Tool/Enterprise Focus: Prioritize projects that showcase experience with internal tools, enterprise software, or systems supporting business operations, logistics, or supply chain processes.

Process Documentation

• Clearly document the process followed for each case study, including:
  • Problem definition and scope.
  • User research methods and key findings.
  • Ideation and prototyping stages.
  • Validation and testing approaches.
  • Final design outcomes and rationale.
  • Any metrics or qualitative feedback on the impact of the design.

📝 Enhancement Note: For operations‑focused design roles, a portfolio needs to demonstrate not just aesthetic skill but a deep understanding of user workflows, problem‑solving within business constraints, and the ability to translate complex operational needs into functional, efficient interfaces. The emphasis on "internal tools" and "operational efficiency" is key.

Compensation & Benefits

Salary Range

(Not specified.)

Benefits

• Competitive Salary
• Comprehensive Benefits Package (Health, Dental, Vision, etc.)
• Flexible Vacation Policy
• Opportunities for personal and professional development in a high‑growth environment.
• Direct impact on core operational tools and processes.

Working Hours

(Not specified.)