Desktop Engineer

About

Morgan, Lewis & Bockius LLP, a leading global law firm with offices in major commercial, legal, and governmental hubs worldwide, is seeking a Desktop Engineer to join our IT team. This position will reside in our Philadelphia office with a hybrid in‑office/remote working schedule.

Responsibilities

• Prepares the repackaging and proper deployment of Firm applications.
• Provides Level 3 and Level 4 end‑user support for the configurations and installations of Firm applications.
• Creates and maintains system documentation and procedures for desktop applications and solutions.
• Designs, modifies, tests and debugs 3rd‑party and Firm applications.
• Identifies and resolves configuration, installation and application compatibility issues.
• Formulates and defines the system scope and objectives for assigned IT projects.
• Adheres to defined SLAs for incident, task, request and problem management.
• Acts as a service owner of assigned application(s) to proactively monitor and report on trends of the application(s) in both the marketplace and within the Firm.
• Proposes solutions based on current IT trends and directions.
• Delivers high‑quality customer service in a timely fashion.
• Works with the PMO office on IT projects and provides cost analysis and estimated man‑hours for engineering‑related projects.
• Provides a cost analysis for new applications.
• Determines requirements and impact of new applications and upgrades to existing software and hardware systems.
• Recommends effective solutions and monitors the implementation of the solutions for quality and stability.
• Performs other related responsibilities as assigned.

Education and Experience

• A bachelor's degree in Computer Science.
• Minimum 5 years of experience managing Windows desktop systems, including at least 2 years deploying software in a corporate environment and 2 years with virtual desktop technologies (application, OS, etc.), or an equivalent combination of education and experience.
• Ability to work collaboratively in a team.
• Excellent multitasking and prioritizing skills.
• Strong interpersonal skills, including verbal and written communication.
• Proven experience with the application lifecycle process (requirements gathering, analysis, design).
• Familiarity with a virtual desktop environment such as Citrix.
• Familiarity with OS deployment lifecycle.
• Proven understanding of operating systems, desktop and notebook hardware, and related concepts.
• Proven understanding of scripting, automation, and monitoring technologies.
• Understanding of systems and lifecycle management.
• Strong troubleshooting skills for Windows operating system and application software.

Technical Skills

• Operating Systems: Windows (7, 8, 10, 11), Linux, macOS.
• Desktop Management: Microsoft System Center Configuration Manager (SCCM), PowerShell.
• Document Management: MS Office (Word, PowerPoint, Excel), Adobe Reader, Acrobat Writer, Visio.
• Communications: BlackBerry, Internet Explorer, Chrome, Firefox.
• Portal/Collaboration: SharePoint.

Equal Employment Opportunity

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

If you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or talent.acquisition@morganlewis.com.

Employment with the firm is at‑will.