Desktop Engineer – Store Support

Position Summary

The Desktop Engineer – Store Support is responsible for providing end-to-end technical assistance to retail store locations, ensuring seamless operation of desktops, POS systems, printers, network devices, and store-specific applications. This role involves remote troubleshooting, onsite support coordination, incident management, and proactive maintenance to reduce store downtime and enhance end-user experience.

Key Responsibilities

• End-User Support
• Store IT Operations
• Incident & Service Management
• Hardware & Software Management
• Network & Connectivity Support
• Vendor & Onsite Coordination
• Documentation

Required Skills & Qualifications

Technical Skills

• Strong knowledge of Windows OS, Active Directory, Office 365, and remote support tools (TeamViewer, SCCM, Intune, Bomgar).
• Hands-on experience with POS systems, store hardware, and peripherals.
• Understanding of TCP/IP, DHCP, DNS, Wi-Fi troubleshooting.
• Basic knowledge of imaging tools (SCCM, MDT, Intune Autopilot).

Soft Skills

• Excellent communication and customer service.
• Ability to work under pressure during store peak hours.
• Strong problem-solving and multitasking ability.