Desktop Support Engineer -Band 2

About BlupaceTech

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working:

It is Switzerland – Dammstrasse 23,6300, Zug, Switzerland, Band 2 position

Contractual - Backfill & dispatch term position

No Sponsorship provided, looking for Local candidates only

We need the tech’s on below dates : Thursday 23rd and Friday 24th – Regular Business hours 8 to 5 Thursday 23rd and Friday 24th – Extra Hours 5 to 9 Saturday 25th and Sunday 26th – Weekend Rate.

What we’re looking for in a Desktop Support Engineer -Band 2

• Perform On-Site IT services and support
• Be part of a team responsible for performing all the On-Site IT support activities for and participate in the IT support for the site/locations connected to the current site/ location.
• Execute assigned tickets, analyse, liaise with incident managers & service providers to resolve issues, and manage problems within agreed timeframes, escalating issues requiring special attention.
• Collaborate with service providers & GITO global teams on assigned by Tier 1 tickets requiring physical presence and/or infrastructure services.
• Follow up on and ensure IT security incidents are resolved in a timely manner.
• Confirm proper documentation of the services in relevant IT Tools (e.g. ServiceNow/ KCS)
• Ensure user satisfaction.
• Perform any other IT related tasks to support the business/function as assigned by the Lead or IT Operations manager.
• Tasks are followed up in the KanBan tool.
• Responsible for IT infrastructure
• Safeguard IT infrastructure service availability in the in close collaboration with GITO Infrastructure teams or SME’s.
• Responsible together with the Local support team to support resolving of local critical infra incidents.
• Collaborate and engage with LoB on GITO IT related matters.
• Interact as Local GITO representative with affiliate user-community.
• Ensure usage and promotion the Service desk, self-services & shift-left.
• If required, support the distribution & translation of local communication on IT support topics & relevant Global IT communications as per guidelines
• Active provide IT support during site events and/or local sales cycle meetings

The Package

We offer a competitive salary and a great benefits package. Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.