Desktop Support Manager

Overview

This is your chance to steer a dynamic team responsible for delivering exceptional desktop support across a major organization. Join a committed team that values innovation, professionalism, and continuous improvement. In this hands-on managerial role, you will oversee the company's desktop support services, lead technical teams, and drive initiatives to enhance user satisfaction and operational efficiency.

Required Skills

• Proven leadership experience managing desktop support or IT service teams
• Strong knowledge of help desk operations, ticketing systems, and asset management software
• Excellent communication skills, capable of interacting effectively with internal stakeholders at all levels
• Ability to analyze trends, generate reports, and implement process improvements
• Experience with troubleshooting hardware, software, and network issues
• Skilled in developing and enforcing SLAs and customer service standards
• Demonstrated ability to lead, mentor, and motivate technical staff
• Knowledge of current industry practices related to IT support and management

Nice to Have Skills

• Certifications such as HDI Support Center Manager, ITIL, CompTIA, or Microsoft MCSE
• Experience with technological upgrades, migrations, or large-scale IT projects
• Familiarity with remote support tools and proactive monitoring solutions
• Experience working in a nonprofit or healthcare environment

Preferred Education and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in desktop support, IT service management, or a similar role
• Past leadership experience supervising technical teams in a fast-paced setting

MissionStaff is an equal opportunity employer. Please note that we do not accept unsolicited resumes from third-party recruiters or agencies. Additionally, candidates must be U.S. citizens or Permanent Residents to be considered for this position.