DevOps Engineer

About

As a DevOps Engineer, you will be a valuable member of our Federal Customer Success team, contributing to the operation and scaling of the Appian platform for our clients. You will be developing expertise in Appian platform management and gaining experience in supporting business process applications. You will interact with customers to provide technical support.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

Responsibilities

• Participate in the installation, operation, and scaling of the Appian platform.
• Develop expertise in Appian technical skills and apply them to support customer environments.
• Provide exceptional customer interaction (verbal and written) with increasing independence.
• Gain experience in systems administration (e.g., Linux, Windows) with IaaS Solutions (e.g., Amazon Web Services, Google Compute Engine, or Microsoft Azure)2 . Experience with administering and managing an on-prem installation of an Appian environment is a plus
• Administer one or more RDMS platforms (e.g., MySql, Oracle, DB2, SQL Server, Postgres, MariaDB) with increasing independence.
• Utilize programming/scripting skills (e.g., Java, Javascript, BASH, Perl, Ruby, C#, PHP) to support platform operations.
• Develop an understanding of business processes within our clients' industries.
• Exposure to Kubernetes is a plus

Basic Qualifications

• Bachelor's degree in any Engineering discipline, Computer Science, Mathematics, Information Technology, or similar field.
• Approximately 2-4 years of experience in IT systems administration, building, maintaining, scripting, patching, & managing hosts, databases, and interconnected Cloud services.
• US Citizenship - candidates being considered for Public Sector roles must be a U.S. citizen and be able to obtain and maintain a security clearance (level may vary).
• CompTIA Security+ certification required prior to or directly following onboarding.