Operations Analyst
Canadian Tire Financial Services
About the role
About
Support digital excellence with a full-time Operations Analyst role at Canadian Tire Bank in Oakville, ON. Leverage analytical skills and modern tech to enhance customer experiences.
In this role, you will ensure operational excellence in CTB's digital ecosystem. As an Operations Analyst, you’ll utilize your strong technical aptitude and analytical thinking to monitor and optimize both web and mobile platforms. Collaboration across IT, business, and product teams is essential to improve customer engagement and digital acquisition.
Key Responsibilities
- Provide daily operational support for digital functions
- Monitor digital properties for user experience and data issues
- Conduct frontend testing and quality checks during releases
- Leverage Power BI for reporting and insights generation
- Recommend new processes to enhance digital operations
Requirements
- Expert knowledge of Quantum Metric for customer analysis
- Advanced skills in Power BI and data modeling
- Familiarity with web content tools (AEM, HTML, CSS)
- Excellent analytical and critical thinking skills
- Proficiency in Microsoft 365 tools
Harness your digital analytics expertise to improve customer satisfaction at Canadian Tire Bank.
Skills
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