Digital Business Project Manager – Sales, Service & Marketing

About

Are you ready to shape digital transformation and not just coordinate it? Then apply now as a Digital Business Project Manager* and become part of a team that brings together processes, technology, and people.

As a Digital Business Project Manager, you will shape the digital transformation of our customers along the entire customer lifecycle – from sales to service to marketing. You think in processes, not in tools. You guide customers through complexity and provide teams with orientation. And you use AI not as a buzzword, but as a real working tool that makes your projects faster, smarter, and more effective. With us, you will get responsibility from day one, embedded in a team that truly thinks consulting and implementation together.

Responsibilities

• Independently lead complex digital business projects in the area of Sales, Service, and Marketing – from process analysis to go-live and beyond.
• Analyze, structure, and transfer digital business processes along the entire customer lifecycle into scalable, value-adding solutions.
• Act as a central interface between customers, business consulting, development, and other specialist areas.
• Guide customers through complex decision-making processes and gradually build trust at management level.
• Coordinate internal teams and external partners and ensure clarity and orientation.
• Actively integrate AI tools into your daily project work (e.g., for documentation, process analysis, communication, workshops) and actively contribute their added value to customers.
• Work closely with Business Consultants and seamlessly connect consulting and implementation phases.

Qualifications

• You bring at least 3 years of professional experience in IT project management or digital transformation, ideally in an agency or consulting environment.
• You understand digital sales, service, and marketing processes and can translate them into meaningful, practical digital solutions.
• You have experience in managing complex projects with multiple stakeholders and maintain an overview and orientation even in demanding situations.
• You have experience with enterprise platforms in the CX environment (e-commerce, CRM, marketing automation, or service platforms). Knowledge of SAP CX/Commerce or Salesforce is a plus.
• You recognize where processes are inefficient, where data is missing, and where digital solutions make a difference: not just technically, but in the daily business of customers.
• You use AI tools in your daily work, learn how they change project work, and are curious about developing this knowledge further.
• You present yourself confidently and professionally and can communicate and moderate well between business, IT, and management.
• You have very good German and English skills. French is a plus.
• You are willing to travel and value personal exchange with our customers on-site.

What's Important to Us:

• You have the ambition to actively contribute to the further development of customer relationships and see yourself not just as a delivery profile, but as a co-creator who accompanies customers long-term, thinks along, and creates added value beyond individual projects.

What You Can Look Forward To:

• Responsibility from day one: You will independently lead projects for renowned Swiss and international clients, with scope for design and an experienced team behind you.
• Substantive Projects: We work on digital transformation initiatives that affect the entire customer lifecycle. Strategic impact instead of pure roll-outs.
• Growth with System: Development path towards a senior role and increasing account responsibility (technical, methodological, and personal).
• An Environment That Takes AI Seriously: We experiment, learn, and integrate together and in a structured manner.
• Close collaboration with Business Consulting and Account Management. You don't work in a silo, but as part of an integrated customer team.
• Hybrid work model with modern locations in St. Gallen, Zurich, and Dornbirn.
• Flexible working hours, attractive benefits, and a team that makes work enjoyable.