Client Success Manager

About Us

We're Techfektor Media Group — the AI-powered marketing platform behind 560+ pool and outdoor living contractors.

We don't want another "account coordinator" who sends templated check-in emails and hopes clients don't cancel. We need someone who owns the relationship, fights for retention, closes upsells without being told, and turns every happy client into a referral machine.

If you've ever thought, "I could manage these accounts better than anyone I've worked with" — then we want you.

What You'll Be Responsible For

• Full Ownership of 50–80 Client Relationships
  • Agency clients and SaaS clients. You are the face of Techfektor Media Group to every account you touch. Their success is your success. Their churn is your failure.
• Retention That's Borderline Obsessive
  • Spot at-risk accounts before they even think about canceling. Run save calls that actually save accounts. Downgrade before you lose — keep the revenue in the building.
• Upsells & Cross-Sells That Feel Like Favors
  • Identify what clients need and close it naturally. You see the gap in what they have vs. what they need, and you bridge it without being pushy.
• Demo Closing
  • Run demos using our sales script and deck. Close new subscribers. Handle post-demo follow-up. Convert churning agency clients into SaaS subscribers. Target: 30%+ close rate.
• Referral Pipeline That Feeds Itself
  • Every happy client should produce referrals. You ask. You follow up. You close them. This isn't optional — it's a core KPI.
• Proactive Client Communication
  • Monthly check-ins, quarterly business reviews, KPI monitoring (CPL, lead volume, appointment rate, ROI). You catch problems before clients bring them to you.
• Coordination Across Teams
  • Work with media buyers, ISA team, and tech/ops. You don't do their job — you make sure their work lands correctly for your clients.

Core Values — The Non-Negotiables

At Techfektor Media Group, we don't tolerate mediocrity. Our core values define everything we do:

• Accountability — Own your results. No excuses. No passing the buck. If a client churns, you own it. If an upsell closes, you own that too.
• Trust — We move fast and need self-starters who make the right decisions without waiting for permission.
• Customer First — Every decision should help our clients win. Period.
• Positive Energy — No negativity, no complaining. We solve problems, not dwell on them.
• Growth — We push ourselves harder every single day. Stagnation is not an option.
• Commitment — We're committed to winning, being the best, and always improving.

This Role Is Not For You If…

• You need constant hand-holding or micromanagement.
• You think "account management" means sending a monthly report and hoping for the best.
• You're uncomfortable having hard conversations — enforcing contracts, pushing back on unreasonable requests, delivering bad news directly.
• You've never sold or upsold anything and don't want to start.
• You don't know GoHighLevel inside and out.
• You can't manage 30–50+ accounts without dropping balls.
• You wait for clients to complain before you act.

What's In It For You?

• Competitive Base + Uncapped Commission — Performance-based comp. The smarter you work, the more you earn. Details shared with qualified candidates.
• Work With a No-Excuses, No-BS Team — We're all self-starters who move fast and expect the same from you.
• Work Directly With the CEO — You'll learn how to think like an owner, not just a manager.
• Career Growth — Crush it and you'll lead the entire client success team as we scale past $3.5M+ annual revenue. This is a leadership track, not a dead-end seat.
• Remote, Global, Fast-Paced — No office politics. No micromanagement. Just high expectations, daily accountability, and real results.
• Two Revenue Lines = Double the Opportunity — You're not stuck in one lane. Agency management, SaaS sales, upsells, referrals — you have multiple ways to earn and grow.

Ideal Candidate Profile

• Extreme Self-Awareness — You know your strengths, weaknesses, and are always improving.
• Deep GHL Knowledge — You've built workflows, managed sub-accounts, run pipelines, and pulled reports in GoHighLevel. This isn't your first time.
• SaaS Sales Experience — You've sold or upsold SaaS products. You understand MRR, churn, LTV, and why retention is the game.
• Home Services Industry Knowledge — You've worked with contractors, local service businesses, or high-ticket industries. You know how they think.
• Ownership Mindset — You own your wins and losses and never make excuses. If a client is unhappy, you fix it before escalating.
• Obsessed With Follow-Up — You're ruthless about following up. Nothing falls through the cracks. Your CRM is clean. Your pipeline is current.
• Direct & Effective Communication — No fluff, no sugarcoating — just straight to solutions. You communicate in Slack like a professional, not a novelist.

Requirements (No Exceptions)

• 3+ years managing client accounts in a digital marketing agency or SaaS environment.
• Hands-on GoHighLevel experience — sub-accounts, workflows, pipelines, Conversation AI, reporting. Non-negotiable.
• Experience selling or upselling SaaS products. You've closed deals, not just managed accounts someone else sold.
• Understanding of Facebook Ads, Google Ads, SEO, and lead generation for local service businesses. You don't run the ads — but you need to speak the language and read the data.
• Excellent written + verbal English communication.
• Comfortable working US business hours (or significant overlap — you'll be on calls with US-based contractors).
• Self-managing and KPI-driven — if you need hand-holding, this is NOT for you.

Strong Preference For

• Experience in the contracting, pool builder, hardscape, or outdoor living niche.
• NEPQ or consultative sales methodology experience.
• Familiarity with AI tools — Conversation AI, Voice AI, chatbots.
• Experience with Monday.com, Slack, Stripe, n8n.
• Bilingual (English + Spanish).
• Track record of keeping churn below 5%.

How To Apply (Only If You're The Best Of The Best)

Apply here → https://forms.fillout.com/t/8A1YKZkjvQus

We review every application personally. If you're a fit, you'll hear from us within 5 business days. If not, you won't — we don't waste anyone's time.

Application Question(s)

• Have you worked at a digital marketing/advertising agency for at least 5 years? (If not, please do not proceed)
• How many years of experience do you have as an account manager at an advertising/marketing agency?

Experience

• Client success: 5 years (Required)