Digital Pathology Commercial Customer Success Manager

About

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

Role Overview

The Digital Pathology Commercial Customer Success Manager is responsible for driving long‑term commercial growth and sales expansion by ensuring customers realize sustained clinical, operational, and financial value from Leica Biosystems and Indica Labs digital pathology solutions. The role owns enterprise‑level customer success across complex anatomical pathology environments, accelerating adoption, deepening solution utilization, and enabling scalable outcomes. Through strong partnership with commercial and sales teams, the role supports retention, expansion opportunities, and long‑term revenue growth.

This position reports to the Commercial Development Leader and is part of the Digital Pathology organization and will be fully remote, working with key customers across the North America Region.

Responsibilities

• Lead customer onboarding, deployment, and enablement to accelerate adoption by pathologists and laboratory teams, establishing a strong foundation for long‑term commercial growth.
• Own and execute enterprise customer success plans, building trusted, strategic relationships that position Leica Biosystems and Indica Labs as long‑term partners.
• Drive measurable value realisation by monitoring and acting on adoption KPIs, including scanner utilisation, clinical sign‑off, and AI usage, supported by regular gemba engagement at customer sites.
• Partner closely with Sales, Product, Workflow, Applications, and Support teams to align customer outcomes with expansion, renewal, and future sales opportunities.
• Proactively nurture customer relationships to identify growth potential, support renewals and solution expansion, and feed customer insights into product roadmap and commercial strategy.

Requirements

• A bachelor’s degree in life sciences, healthcare, engineering, or a related discipline, with the ability to translate clinical and technical concepts into commercial value.
• 3 - 5 years’ experience in customer success, solutions consulting, healthcare IT, diagnostics, or medical devices, with a strong focus on enterprise customers and long‑term value creation.
• Digital pathology, image management, or AI-enabled diagnostic platforms with proven experience implementing and supporting complex clinical, laboratory, or digital workflows within healthcare or pathology environments.
• Demonstrated capability in managing enterprise‑level customer relationships, driving adoption, retention, and identifying opportunities for commercial growth and expansion.
• Experience operating effectively within a matrixed, cross‑functional organisation, collaborating with sales, product, applications, workflow, and support teams to deliver customer and business outcomes.

Travel and Physical Requirements

• Ability to travel approximately 50–70%, including overnight travel.
• Must have a valid driver’s license with an acceptable driving record.
• Ability to lift or transport training materials or equipment.

Preferred Qualifications

• Previous experience working directly with pathologists or anatomical pathology labs.
• Experience supporting enterprise health systems or reference laboratories.

Work Arrangement

At Leica Biosystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

Compensation and Benefits

• Annual salary range: $110K - $140K.
• Eligible for bonus/incentive pay.
• Comprehensive benefits package including paid time off, medical, dental, vision insurance, and 401(k) for eligible employees.

Equal Opportunity

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.