Hybrid/Local HIX Digital Product Manager (CSPO/SAFe POPM) with AI, digital services delivery, BPR, Medicaid, CHIP/SNAP/TANF/ACA/CMS, eligibility determination/redetermination/renewal, modernization, agile, US Digital Services Playbook/18F, A/B testing, accessibility/WCAG/508 experience

MHBE / Project Background

The Maryland Health Benefit Exchange (MHBE), an independent unit of state government, provides accessible, affordable health coverage to Marylanders. MHBE administers Maryland Health Connection (MHC), the state s health insurance marketplace. Through MHC, Maryland residents explore health insurance plans, compare rates, and determine their eligibility for advanced premium tax credits (APTC), cost-sharing reductions (CSR), and public assistance programs such as Medicaid and the Maryland Children s Health Insurance Program (MCHP).

MHBE is establishing a Medicaid eligibility outcomes pilot team, a human-centered, outcome-focused, cross-functional team chartered to drive measurable improvements in Medicaid eligibility, enrollment, and renewal outcomes for Maryland beneficiaries. The team s goals include reducing procedural terminations, increasing ex parte renewal rates, reducing administrative burden on eligibility workers, and improving overall service delivery for the Marylanders who depend on Medicaid coverage. MHBE seeks one (1) Project Manager resource to serve as the Senior Product Manager on this Medicaid eligibility outcomes team. The Senior Product Manager will work directly with policymakers, eligibility staff, IT professionals, program administrators, and beneficiaries to ensure that technology decisions, system improvements, and policy implementations align with user needs and operational realities. The role serves as both senior domain expert and cross-functional team lead, owning product vision and KPIs, driving prioritization grounded in research and data, partnering with engineers and designers to deliver implementation-ready features, and building organizational capacity for modern product practices that outlast the engagement.

Duties / Responsibilities

• Serve as the Senior Product Manager on MHBE s Medicaid eligibility outcomes pilot team, providing strategic leadership and cross-functional team direction across policy, operations, eligibility, and information technology functions.
• Define and steward the product vision for the assigned outcome area, aligned with MHBE Medicaid program goals, federal and state compliance constraints, and the team s measurable outcome targets.
• Establish, track, and report against Key Performance Indicators (KPIs) tied directly to beneficiary and worker outcomes, including but not limited to reducing procedural terminations, increasing ex parte renewal rates, reducing eligibility worker administrative burden, and improving renewal and retention rates.
• Drive prioritization decisions using a combination of qualitative user research, quantitative performance data, policy and compliance constraints, and engineering feasibility, balancing trade-offs transparently across diverse stakeholders.
• Facilitate stakeholder engagement with program staff, IT teams, executive leadership, beneficiary communities, and external partners; present findings, recommendations, and trade-offs to senior leadership in clear, decision-ready formats and secure alignment and buy-in for direction.
• Partner with state staff to analyze, design, and implement improvements in Medicaid eligibility, enrollment, and renewal processes, translating user needs, operational pain points, and policy requirements into product roadmaps, prioritized backlogs, and well-defined acceptance criteria.
• Drive feature delivery by partnering with engineers, designers, human-centered design strategists, policy and program subject matter experts, business analysts, and contractor teams to transform prioritized concepts into implementation-ready requirements and to actively manage the delivery process through launch, adoption, and post-launch measurement.
• Translate research findings, journey maps, and service blueprints into prototypes and into service design or technical improvements that engineering teams can execute against.
• Ensure that proposed product changes meet federal and state policy and compliance requirements, including CMS Medicaid regulations, accessibility standards (Section 508 and WCAG), and applicable privacy and security obligations, while delivering tangible, real-world improvements for beneficiaries and staff.
• Support the adoption of cross-functional, iterative, agile ways of working within state teams, contributing to knowledge-sharing and to organizational capacity-building for long-term sustainability beyond the duration of the engagement.
• Mentor and build state team capacity in modern product management methods, championing iterative discovery-to-delivery practice through visible delivery and demonstrated value.
• Adhere to all security, change control, and MHBE Project Management Office (PMO) policies, processes, and methodologies.

Note: The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.