Digital Renewal & Customer Success Associate

About

BlueVoyant is seeking a Digital Renewal & Customer Success Associate to own one critical outcome, ensuring every digital customer has a proper renewal conversation and that no renewal is lost due to process failure or lack of engagement. This junior role is ideal for an organized, customer-focused professional who thrives in a high-volume environment and takes pride in process excellence and pipeline ownership. Join a team where your work directly protects revenue and shapes the customer experience at scale.

Key Responsibilities

• Renewal Pipeline Ownership: Own the end-to-end renewal process for all ~325 digital customers across a rolling 12-month pipeline ensuring every account is tracked, prioritized, and actioned with no renewals falling through the cracks.
• At-Risk Identification & Prioritization: Proactively identify and prioritize at-risk renewals based on health signals and engagement data escalating concerns early and partnering with the right internal teams to resolve issues before they become losses.
• Renewal Conversations & Forecasting: Conduct renewal conversations directly with customers and maintain accurate forecasting and pipeline hygiene in Salesforce ensuring leadership always has a clear and reliable view of digital renewal performance.
• Customer Satisfaction Touchpoints: Execute structured customer satisfaction touchpoints across the digital portfolio to identify risk early, capture customer sentiment, and escalate as needed to protect retention and customer experience.
• Process Consistency & Playbook Adherence: Ensure process consistency across all digital accounts per established playbooks bringing discipline and reliability to every customer interaction and renewal motion.

Target Profile

13 years in Customer Success, Account Management, or a client-facing SaaS role. You are highly organized, comfortable managing a large book of business, and motivated by hitting targets and keeping commitments. Salesforce familiarity is preferred.

You Are a Strong Fit If You

• Are energized by owning a process end to end and seeing it through
• Can manage a high volume of accounts without losing attention to detail
• Are proactive you identify problems before they escalate
• Communicate clearly and confidently with customers
• Take pride in pipeline hygiene and forecast accuracy
• Are looking to grow your career in Customer Success or Revenue Operations

About BlueVoyant

At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability! Led by CEO, Jim Rosenthal, BlueVoyant's highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies. Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America.