Digital Solutions Manager

Team Leadership & Execution

• Provide direction and support to a Digital Solutions team, encouraging growth through coaching and hands-on technical mentorship.
• Oversee workload prioritization, service desk efficiency, and the successful rollout of technology-driven projects.
• Collaborate closely with business stakeholders to ensure systems and tools support broader company goals, while contributing to strategic planning and maintaining strong cross-functional relationships.

Systems Architecture & Development

• Create and maintain scalable technology solutions spanning enterprise platforms such as ERP, CRM, eCommerce, and data systems.
• Lead efforts around system integration, workflow automation, and performance improvements across both cloud-based and on-premise environments.
• Uphold documentation standards, security protocols, and established procedures, while actively contributing to long-term system architecture and ongoing enhancements.

Data Management & Insights

• Ensure the accuracy, consistency, and usability of organizational data.
• Oversee reporting frameworks and analytics capabilities that enable informed decision-making.
• Develop and refine reporting tools, data models, and integrations for optimal performance.
• Deliver training on systems and reporting tools, and maintain clear documentation including process guides and change tracking.

Technical Expertise & Support

• Act as a senior technical resource across multiple domains including support services, integrations, APIs, automation, and emerging technologies.
• Diagnose and resolve complex technical challenges in mixed infrastructure environments.
• Take ownership during system incidents, serving as a key contact to coordinate resolution efforts.
• Continue expanding expertise across core business systems.

Compliance, Risk & Security

• Promote strong governance practices related to system access, data protection, and regulatory compliance.
• Participate in change control processes, disaster recovery planning, and operational risk management.
• Ensure consistent application of security standards and maintain reliable system performance through effective controls.

Partner & Vendor Coordination

• Develop and manage relationships with external vendors and service providers.
• Contribute to contract discussions, performance assessments, and solution delivery.
• Work with partners to troubleshoot issues and drive technical progress, ensuring their offerings align with organizational requirements and standards

Candidate Profile

• At least 5 years of experience working with enterprise systems, data, or digital solutions
• Minimum 2 years in a leadership or mentorship capacity within a technical team
• Strong proficiency in SQL and experience with ERP and CRM platforms
• Familiarity with tools such as Power BI, Power Platform, or comparable technologies
• Experience operating in environments that combine cloud and on-premise systems
• Excellent communication skills, with the ability to collaborate across both technical and non-technical teams