Digital Workplace Product Manager

About the Alberta Electric System Operator (AESO)

The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and also facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an inclusive, diverse and equitable workplace where people feel respected and welcomed for who they are, together we deliver high performance and innovative results.

Job Description

Reporting to the Manager, Digital Workplace Services, the Digital Workplace Product Manager enhances the value and effectiveness of digital workplace products by understanding business needs, product capabilities, and user experience expectations. In this role you will work closely with stakeholders and technical teams to identify opportunities, gather and translate requirements, assess feasibility, and support solution design, testing, and validation. You will monitor vendor roadmaps, evaluate the impact of changes, and contribute to ongoing improvement initiatives, communication, and learning efforts that support successful adoption of digital workplace tools.

Key Skills

To be successful in this role, you will bring demonstrated experience in the following areas:

• Strong analytical and problem-solving skills.
• Ability to understand and interpret the broader business context.
• Strong business acumen and communication skills.
• Digital dexterity with modern workplace technologies.
• Excellent elicitation, documentation, and presentation abilities.
• Strong interpersonal and cross-team collaboration skills.
• Ability to facilitate effective user interviews, workshops, and discovery sessions.
• Working knowledge of data and process modeling.
• Curious, investigative mindset with a passion for improving business outcomes.

Work Environment

This full-time opportunity offers a competitive salary, paid vacation and flex time, health and dental benefits, mental health support, a defined contribution pension plan, and learning and development opportunities as part of your overall compensation package. We support a hybrid work environment, where the team is in the office on Tuesdays, Wednesdays, and Thursdays. Mondays and Fridays are flexible for where you work best.

Accountabilities

Accountabilities include but are not limited to:

• Maintain the roadmap for assigned M365 and digital workplace products.
• Monitor vendor roadmaps and identify impacts or opportunities.
• Identify opportunities for product enhancements or new capabilities.
• Lead requirements‑gathering activities such as interviews, workshops, and business engagement.
• Analyze and translate requirements into clear functional and non‑functional specifications.
• Capture and document user stories and backlog items.
• Collaborate with the Product Owner to refine and prioritize backlog items based on business value.
• Support end‑to‑end delivery of digital workplace initiatives, from planning through implementation and operations.
• Contribute to delivery planning, milestone tracking, and coordination across business and technical teams.
• Assess solution feasibility and alignment with systems, standards, and architecture.
• Collaborate with technical teams on solution design and configuration.
• Support test case development and participate in validation activities.
• Validate delivered functionality against documented requirements.
• Analyze existing systems and identify areas for improvement.
• Monitor product and solution performance and recommend improvements.
• Assess and manage vendor product updates to mitigate operational impacts.
• Support Incident and Problem Management for assigned products, including leading the incident management process and participating in the on‑call rotation.
• Facilitate IT change and configuration management processes.
• Lead or support communication and learning initiatives for product changes.
• Prepare product-related documentation (user guides, FAQs, configuration documentation, reports).

What you’ll bring to us

• Bachelor’s Degree or completion of a post-secondary Diploma in Information Technology (or equivalent).
• Minimum of 10 years of experience in business analysis, product analysis, or similar roles supporting digital workplace solutions.
• Experience with systems delivery methodologies including waterfall, iterative, and agile.
• Solid understanding of Software Development Lifecycle (SDLC).
• Strong working knowledge of M365 products.
• Hands‑on experience supporting core Microsoft 365 digital workplace products, including SharePoint Online, Teams, OneDrive, MTR, and Copilot.
• Experience supporting or delivering migrations to SharePoint Online from SharePoint on‑premises and/or file shares (DFS).
• Experience with business analysis and design methodologies (IIBA‑aligned practices an asset).
• Cloud platform exposure or implementation experience is an asset.
• Utilities industry experience is an asset.
• Extensive experience producing business and technical documentation using Microsoft Office tools.

Application Deadline

April 26, 2026