Senior Operator, Sidekick Platform

About Multiverse

Multiverse is the upskilling platform for AI and Tech adoption, partnering with 1,500+ companies to deliver transformative learning. Our apprenticeships build critical AI, data, and tech skills, driving $2bn+ ROI for employers. In June 2022, we raised $220 million Series D funding, becoming the UK’s first EdTech unicorn with a $1.7bn valuation. With 800+ employees, we aim to scale and unlock people’s potential through tech skills.

The Opportunity

Multiverse is evolving into an AI-first, platform-led workforce transformation company. Our 200+ coaches are central to the experience. To scale bookings to $1bn+, we need to empower coaches by improving our proprietary Retool-based platform, Sidekick, which currently reduces admin burden but lacks strategic direction. This senior operator role in Operations leads a small team in a low-code environment, focusing on strategic clarity, stakeholder orchestration, and operational leverage rather than traditional product management.

What You Will Own

Strategy and Roadmap

• Define and own the 12-month Sidekick roadmap focused on business outcomes.
• Set strategic direction for Sidekick’s evolution.
• Build business cases for team growth and investment.
• Plan two quarters ahead, managing dependencies and delivery.

Stakeholder Leadership

• Interface between Sidekick and Product, Engineering, Delivery, Data & Insights, Support & Enablement.
• Manage the boundary between Sidekick and core platform.
• Translate operational needs and platform constraints.
• Represent coaching operations in cross-functional planning.

Team Leverage and Accountability

• Lead a team of 2 FTEs and 3 contractors with clear accountability.
• Instil operational disciplines without bureaucracy.
• Enable team self-sufficiency.
• Build cases for team expansion.

Adoption and Outcomes

• Own build-launch-adoption cycle focusing on impact.
• Partner with Data & Insights to solve data fragmentation.
• Drive adoption metrics with Support and Enablement.

About You

You are a senior operator with strategic range and pragmatism, experienced in building operational capability in high-growth businesses, standing up new functions and systems.

What We Are Looking For

• 9+ years in senior operational leadership roles in fast-growing tech or services.
• Proven ability to manage up and across, influence stakeholders, and align priorities.
• Experience owning internal platforms/tools with accountability for adoption and impact.
• Comfort with low-code and AI-assisted tooling.
• Ability to operate strategically and tactically.
• Strong judgement balancing process and agility.
• Excellent communication and influencing skills.

Bonus If You Bring

• Experience in education, training, or learning organisations.
• Background in management consulting, BizOps, or operational strategy.
• Previous hybrid operator-product roles.
• Familiarity with regulated workforce development markets.
• Experience managing external contractors.

Why This Role

This role combines senior operations leadership with product-like impact, influencing how 200+ coaches work and shaping a function from the ground up in a company targeting significant growth.

What We Offer

• Competitive salary and share options.
• Bupa medical insurance and cashback plan.
• Gym membership through Wellhub.
• 24 days holiday plus additional company shutdown, life event, and volunteer days.
• 10 days per year working from abroad.
• Salary sacrifice pension.
• Workplace nursery benefit.
• MPowered Days (additional company-wide days off).
• Life insurance through AIG.

Benefits

• 27 days holiday plus 5 additional days off including life event, volunteer, and wellbeing days.
• Private medical insurance, life insurance, wellness resources, and mental health support.
• Hybrid work: office collaboration three days/week for most roles; coaches and instructors once a month.
• Work-from-anywhere scheme up to 10 days per year.
• Weekly catch-ups and seasonal celebrations.

Our Commitment to Diversity, Equity and Inclusion

We are an equal opportunities employer, providing the same opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Our Commitment to Safeguarding

We are committed to safeguarding and promoting learner welfare. Employees must adhere to our Safeguarding and Prevent Policies. Successful applicants will undergo DBS checks as required, including enhanced checks for regulated activities.